Senior Director Quality Business Process Excellence (US)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Quality

Job Sub Function:

Business Process Quality

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America

Job Description:

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s).

USA Req#: R-102088

Belgium/Ireland Req#: R-105095

Switzerland Req#: R-105094

Position Summary

Senior Director, Quality Business Process Excellence is responsible for the enablement of the Innovative Medicine Quality processes & deliverables; leads specific end to end programs and owns specific end to end business processes.

The Senior Director, Quality Business Process Excellence role is a strategic role with responsibility to create and maintain the process decomposition and the continuous improvement of key Quality processes. The role will also consolidate the investment picture for the Quality Systems function. The role will have ownership of specific end to end business processes for Innovative Medicine Quality. The leader will continue to shape supply chain resiliency in close collaboration with R&D, Commercial, Supply Chain and Enterprise functions. This role will have oversight over a group of e2e business excellence people who work primarily on e2e programs and support Innovative Medicine Quality with strategic problem statements, leading improvements in E2E processes in partnership with key business functions.

• The enablement of the Quality processes and be very close business partner to the members of the Quality Systems & Innovative Medicine Quality Leadership teams.
• The process model and decomposition, ensures the documentation of processes, makes these available thru training, drives consistency and continuous improvement in line with the business needs and scope
• Investment management for Quality Systems in close collaboration with the IMQ Strategy & Operations function. This includes providing status updates in close collaboration with Strategy & Operations function and finance.
• End to End performance management as well as tiered performance management, this includes both the monthly scorecard reviews with IMQ LT as well as the ownership over the process development of a fully connected performance management structure (tiered performance management).
• Resiliency ownership includes the foundational work on risk assessments, the creation of transparency on the status of resiliency in the supply chain (product and portfolio), as well as being the single point of contact for any SC resiliency challenges in the IM Quality function. It also includes the creation/consolidation of the content of the yearly BoD review on risk.
• Talent development in the team, ensures positions are filled with best-in-class talent who are able to drive progression in how we work and ensure talent can flow to next impactful positions.
• Excellent connections with the other excellence groups in IMQ, Enterprise and partner functions/
• Collaboration in specific areas with R&D and Commercial to ensure IMQ processes are well aligned

Required Years of Related Experience:

• A Bachelor’s degree is required. An MBA or advanced degree is preferred.

Required Experience and Skills:

• A minimum 10-12 years relevant business experience is required.
• A minimum of 8 years in Supply Chain (Operational), Quality or R&D is required.
• Black Belt Certification is preferred.
• Proven overall PE knowledge in Six Sigma, Lean or DEX is required.
• High tolerance for ambiguity in a complex environment. Makes the complex clear and easily understood by others.
• Ability to build effective partnering relationships.
• Familiarity with all aspects of the area supported, knows how value is created in the business, understanding the key levers for driving breakthrough improvement.
• Understanding of overall business environment, including financial acumen.
• Leverage a deep understanding of internal and external customer needs and insights to inform decision making and strengthen overall value to the customer.

…