Senior Coordinator, Specialty Audit

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Position Summary:

Senior Auditors play a critical role in ensuring that products, services, and processes meet established quality standards and regulatory requirements while also serving as leaders in colleague development and training excellence. This advanced-level position emphasizes onboarding, upskilling, and coaching, ensuring colleagues are equipped with the knowledge and skills needed to perform at a high level.

Senior Auditors act as subject matter experts (SMEs), supporting audit execution while leading training initiatives, reinforcing quality standards, and partnering across teams to create a consistent and high-quality learning experience.

Responsibilities:

Audit Execution & Quality Support

• Conduct regular audits of processes, products, and systems to ensure compliance with quality standards, regulations, and company policies.

• Perform scheduled and unscheduled audits across multiple programs, including production audits, compliance reviews, and pre-/post-shipment inspections.

• Identify and document non-conformances, defects, or deviations from quality standards.

• Maintain accurate and audit-ready documentation in alignment with regulatory and internal requirements.

• Provide clear, constructive feedback to colleagues based on audit observations.

Training, Onboarding & Upskilling

• Lead focused new hire onboarding and upskill training sessions (virtual and in-person), delivering a best-in-class learning experience through clear instruction, demonstration of procedures, guided hands-on practice scenarios, and real-time support.

• Evaluate learner progress through knowledge checks, skill assessments, and structured feedback sessions to ensure readiness, comprehension, and performance improvement.

• Serve as a primary trainer and mentor for new and existing colleagues, reinforcing quality standards and best practices.

• Provide ongoing coaching based on audit findings to improve individual and team performance.

• Partner with Documentation Consultants, Trainers, and Business Process Managers to ensure training materials (handouts, presentations, videos) are clear, consistent, and current.

• Support continuous learning by identifying skill gaps and recommending targeted training or refreshers.

Stakeholder Collaboration

• Collaborate with cross-functional partners to align on training needs, quality expectations, and process updates.

• Support the integration of audit findings into training content and onboarding programs.

• Act as a go-to resource (SME) for audit standards, workflows, and quality expectations.

Audit Readiness & Continuous Improvement

• Support internal and external audit readiness by maintaining organized and accessible audit records.

• Contribute to process and training improvements by sharing feedback from audits and frontline observations.

• Identify opportunities to improve consistency, clarity, and effectiveness in both audit execution and training delivery.

Required Qualifications:

• 2+ years of SPRx or relevant operational experience

• 2+ years of experience in quality auditing, QA, or related role

• Experience training, onboarding, or coaching colleagues

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

• Strong verbal, written, and presentation skills

Preferred Qualifications:

• Experience delivering learning to colleagues in a large group setting.

• Ability to work a flexible schedule as needed.

• 1+ year working in benefits verification.

Education:

• High School diploma, GED or equivalent. Bachelor’s Degree preferred or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $31.72

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. …