Senior Associate, Enterprise Resilience Programs

ROLE SUMMARY

The Senior Associate, Enterprise Resilience Programs supports the development, implementation, and continuous improvement of Pfizer's Enterprise Resilience capabilities. This role provides operational and programmatic support across Business Continuity, Crisis Management, Workplace Violence Prevention and Intervention, Horizon Scanning, Training and Exercise Management, and Enterprise Resilience Technology Platforms. The position contributes to organizational preparedness by monitoring emerging threats and risks, coordinating resilience program activities, maintaining critical systems and documentation, and assisting with crisis response and recovery efforts.

The Senior Associate works closely with business leaders, resilience practitioners, security professionals, and cross-functional stakeholders to strengthen organizational readiness and support the continuous delivery of business operations during disruptive events.

In collaboration with Product Integrity for Patient Safety (PIPS) and the Pfizer Resilience Center (PRC), this role also supports product integrity investigations and colleague and site security matters.

The Senior Associate, Enterprise Resilience Programs reports to the Senior Director, Physical Risk Mitigation, Global Security, and works in close partnership with the Global Security Senior Directors – AMER/EMEA/APAC and all regional Global Security colleagues to promote business resilience.

ROLE RESPONSIBILITIES

Intelligence & Horizon Scanning

• Conduct monitoring and analysis of emerging risks, threats, geopolitical developments, environmental hazards, and business disruption trends.
• In alignment with the Pfizer Resilience Center (PRC), supports the collection, assessment, and dissemination of risk intelligence to relevant stakeholders.
• Assist in maintaining processes for risk identification, escalation, and situational awareness in support of Pfizer’s operational resilience processes
• Prepare briefing materials and resilience reports to support communications with leadership and their decision-making.

Business Continuity Program Support

• Assist in the development, maintenance, and review of Business Continuity Plans (BCPs).
• Support business impact assessments, recovery strategy development, and continuity exercises.
• Track continuity plan compliance, testing schedules, and corrective actions.
• Coordinate updates to resilience documentation and reporting metrics.

Crisis Management Support Program

• Support crisis preparedness activities including exercises, simulations, and readiness assessments.
• Maintain crisis management procedures, contact lists, response resources, and playbooks.
• Capture lessons learned and support continuous improvement initiatives following incidents and exercises.

Workplace Violence Prevention & Intervention Program Support

• Support Workplace Violence Prevention and Intervention activities including case intake, triage, threat response team coordination, program exercises and communications, and readiness assessments
• Maintain Workplace Violence Prevention and Intervention program standards, SOPs, response resources, digital platform training and uptime
• Capture lessons learned, metrics and support continuous improvement initiatives following incidents and excercises.

Program Training & Exercises

• Coordinate the planning, scheduling, delivery, and tracking of resilience training programs.
• Support onsite and virtual tabletop exercises, crisis simulations, and business continuity testing activities.
• Maintain training records, participation metrics, and program documentation.
• Promote awareness and engagement across the Enterprise Resilience community.

Technology Platform Management

• Support administration and maintenance of enterprise resilience technology platforms and databases.
• Manage user access, data quality, system configuration, testing, and reporting functions.
• Coordinate platform enhancements, issue resolution, and vendor support activities.
• Develop dashboards and reporting tools that enhance resilience program visibility, communications and effectiveness.

Program Governance & Continuous Improvement

• Support enterprise resilience program governance processes, reporting, and performance metrics.
• Assist with policy, standard, and framework development and implementation activities.
• Participate in and support resilience/BCM team and community-of-practice activities with other practitioners and subject matter experts SME’s.
• Coordinate meetings, working groups, and team/community-of-practice activities.
• Identify opportunities to improve resilience processes, training, and technology solutions.

BASIC QUALIFICATIONS

• Bachelor’s degree in business, Risk Management, Emergency Management, Security Management, Public Administration, Information Systems, or a related field with 2 years of experience in Business Continuity, Crisis Management, Emergency Management, Corporate Security, Risk Management, Operational Resilience, or related disciplines.

…