Sales Operations Associate – Cleveland, OH

We anticipate the application window for this opening will close on - 30 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As one of Medtronic's three comprehensive portfolios, Neuroscience is focused on improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Guided by our Mission to alleviate pain, restore health, and extend life, we develop innovative therapies that help people regain function and improve quality of life. Within the portfolio, the Neuromodulation Operating Unit provides advanced therapies for chronic pain, movement disorders, and other neurological conditions through technologies such as spinal cord stimulation and targeted drug delivery systems that deliver personalized patient care worldwide.

Check us out on LinkedIn: Pain Interventions

SPR is a medical technology company focused on advancing minimally invasive therapies for the treatment of pain. Its SPRINT® PNS System is designed to deliver short-term peripheral nerve stimulation therapy for sustained pain relief of up to three months following treatment and is supported by a growing body of clinical evidence and expanding reimbursement coverage.

SPR is now part of Medtronic.

The Sales Operations Associate’s primary responsibility will be to provide support to the Sales Team (Sales Rep, Sales Managers, Clinical Specialist) with directions from department management to enhance efficiency for the sales operations.

Primary Responsibilities:

• Supports regionally assigned Sales Team members to ensure their success in the field
• Maximizes use of CRM (Salesforce.com) for sales operations Sales Team accounts, contacts, purchase orders, quotas, simple business plans, etc.
• Ensures the information in salesforce is accurate and on time
• Acts as a liaison between the Sales Team and other departments within SPR such as:

• Works with Quality to ensure cases (complaints/returns) are submitted in a timely manner and with all required information
• Works with Accounting to approve of the sales team accounts, Purchase orders, and sales orders

• May support Sales Team and Collections with Purchase Order receipts and invoicing requests
• Supports Sales Patient Data Entry
• Works with patient support on patient procedural and baseline data
• Supports Product shipments going into the field, to patients, and to Customers
• Manages Sales Team Trunk Stock (The product the field has in their Possession)
• Supplies Field with Product from Headquarters or Third-Party Shippers
• Supports management of Cleveland Inventory
• Ships replacements product directly to patients
• Coordinates with Sales Reps and Inside Sales after trade shows, Campaigns, and/or Cadaver Labs to assist with follow-up for existing Leads/Contacts
• Supports continued education with Sales Team members on CRM functionality following Sales Training
• Leads weekly meetings with assigned Regional Sales Managers to review data and trends

Required Qualifications:

• Bachelor’s Degree or equivalent

Preferred Qualifications:

• Experience working inside CRMs (specifically Salesforce.com)
• Proficient with Microsoft Apps
• Ability to work efficiently and creatively in a regulated industry

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. …