SR Pricing Specialist, Account Management

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.

We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.

We currently have a career opening for a SR Pricing Specialist, Account Management

Overview

This role will be responsible for supporting specialty pharmaceutical customers through accurate pricing administration, contract validation, and data-driven analysis. They will review customer purchase and pricing data, identify discrepancies between contracted and invoiced pricing, evaluate purchasing trends, and translate findings into clear, actionable insights. This role requires exceptional attention to detail when validating product identifiers, customer account information, contract eligibility, effective dates, and pricing calculations.

Working closely with internal partners, the account manager will investigate pricing issues, coordinate appropriate corrections, and verify resolution while maintaining clear documentation. Success in this role requires strong Excel and analytical skills, disciplined quality checks, and the ability to manage competing priorities without compromising accuracy. This candidate will also support a coordinated backup coverage model for MSO customers, partnering with primary account managers to maintain continuity of service, address pricing inquiries, and ensure timely issue resolution during absences or periods of increased demand.

Travel

Up to 15%

Location

Remote

Responsibilities

The SR Pricing Specialist Account Management role is pivotal in ensuring customer satisfaction, operational accuracy, and cross-functional collaboration. Key responsibilities include:

Pricing & Contract Accuracy

• Monitor daily pricing and contract alignment using customer analytics.
• Extract and communicate critical insights that highlight opportunities for improvement or growth.
• Serve as supplementary point of contract for identified customer group.
• Deliver timely and effective issue resolution to maintain trust and satisfaction.

Cross-Functional Collaboration

• Partner with internal teams such as GPO, Credit, Customer Service, and Sourcing to resolve complex issues and streamline processes.
• Act as a liaison to ensure alignment and accountability across departments.
• Support Customer Onboarding

Qualifications

• GPO contract knowledge required.

• Basic AI utilization understanding.

• Proficiency in Excel and Data Analytics
• Familiarity with Google Sheets

• Ability to multi task

• Excellent communication skills both written and oral.
• Attention to detail

Expectations at This Level

• At this level, team members are expected to demonstrate growing expertise and autonomy in specialty pharmaceutical pricing, contract validation, and customer analytics while supporting accurate account management and continuity of service for MSO customers. Key expectations include:
• Applied Knowledge: Apply knowledge of specialty pharmaceutical distribution, pricing, contract eligibility, and GPO relationships to validate customer pricing and analyze purchase data using Excel and analytical tools.
• Project Execution: Contribute to pricing reviews, customer analyses, and process improvements of moderate scope and complexity, managing timelines and coordinating with internal partners while providing reliable backup coverage for MSO customers.
• Problem Solving: Investigate discrepancies between contracted and invoiced pricing, evaluate potential causes and solutions, and partner with appropriate teams to coordinate corrections, verify resolution, and communicate actionable findings.
• Judgment and Decision-Making: Use validated data and established contract terms, guidelines, and approval requirements to prioritize pricing issues, determine appropriate next steps, and escalate exceptions beyond the role’s authority.
• Guided Autonomy: Independently manage routine pricing validation, reporting, and customer follow-up with general guidance; seek direction on unfamiliar contract scenarios or complex issues and coordinate handoffs with primary account managers to maintain MSO service continuity.
• Quality and Accuracy: Demonstrate meticulous attention to detail by validating product identifiers, customer account information, contract eligibility, effective dates, and pricing calculations; review analyses for logical reasoning and accuracy, document findings and corrections, and follow team and organizational quality standards.

Anticipated Pay Range $57,000 - $81,600 annually.

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