Remote Upgrades Engineer

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role at Baxter:

• Care Communications is a division of Baxter focused on delivering clinical communication, workflow automation, and ground breaking mobile communication strategies to healthcare facilities, Remote Upgrade Engineers are an integral part of the team.
• The Remote Upgrades Engineer performs detailed assessments of existing Baxter Care Communications product installations in order to upgrade products to the latest available software packages. Upgrade assessments require detailed knowledge of software, hardware, network design and topology, network integrations, etc.

Your Team

• You'll be reporting to the Remote Services Manager.
• Baxter offers a great benefits package including Healthcare Insurance, 401K, Paid Time Off, Parental Leave, and Employee Stock Purchase Plan.

What you'll be doing:

• Lead and perform upgrades of Baxter Care Communications products. This primarily entails performing site assessments, upgrading applications on servers and proprietary devices/hardware, configuring system networks, and working with the customer’s IT team to understand other variables in their environment to complete upgrades
• Drive detailed technical discussions with internal teams and 3rd party partners regarding complex integrations as needed
• Ensure performance, quality, and reliability is validated post upgrade for all Baxter Care Communications products
• Participate in multi-functional teams to solve and resolve complex issues
• Participate in teams driven toward continuous process improvement
• Candidates should possess strong oral, written communication skills

What you'll bring:

• Bachelor of Science in Engineering, Computer Science, or related field required or a minimum of 4 years equivalent experience in the software and/or networking fields plus two of the below certifications
• Strong collaboration and cross-functional interpersonal skills as this position consistently partners with R&D, project managers, and customers

Required knowledge in two or more of the following areas to support business needs:

• SQL/Scripting/Reporting Engines/Analytics (SAS Crystal, etc.)
• Networking (TCP/IP, Routing, Switching, Security)
• Enterprise level hardware (Server/Client OS, SANS, RAID)
• Middleware (Rhapsody, etc.)
• HL7
• Microsoft Windows
• Linux, Kubernetes
• Wireless - Enterprise level/managed networks
• Preferred Certifications in the following:
• CompTIA Network+, CCNA (or higher),CompTIA Security+, CompTIA, Linux+, CompTIA ITF, CompTIA A+, Certified Kubernetes Administrator, or LPI Linux Essentials
• Advanced understanding of Microsoft Windows platforms, SQL, IIS server and other networked systems.
• Advanced understanding of deploying and supporting Linux based platforms (Kubernetes) and associated networked systems.
• Detailed knowledge of common network protocols / architecture (TCP/IP, IP routing, the OSI model, VLAN) and their relevant security issues
• Detailed knowledge of common network protocols/architecture (TCP/IP, IP routing, OSI model, VLAN, etc), client/server networking environments and standard processes, managed switches, VOIP, and network security.
• Knowledge of WiFi wireless technologies with security protocols
• Basic VoIP and/or PBX telephony knowledge and basic configuration experience
• Experience configuring, setting up, and debugging Windows and Linux based systems

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 to $110,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. …