Regional Field Service Manager

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Regional Field Service Manager for Leica Biosystems is responsible for leading an assigned team of Field Service Engineers to deliver an exceptional customer experience, strong service execution, equipment uptime and consistent business results across the region.

The Regional Field Service Manager has formal leadership responsibility for a defined team of Field Service Engineers and is accountable for the day-to-day execution and performance of the region. The role partners closely with Service Coordination, Applications and Sales to support customer needs, retain base business, execute quality installations and support continued growth.

This position reports to the Director, Field Service West and is part of the Field Service Team. This position is located in the United States and will be a remote, field-based role in the North Carolina and Washington D.C. area.

In this role, you will have the opportunity to:

• Drive customer satisfaction and service execution by ensuring timely, high-quality service calls, installations and escalation resolution, with a strong focus on first-time fix and equipment uptime.
• Lead, develop and retain a high-performing team of Field Service Engineers by setting clear expectations, driving accountability, coaching performance and strengthening technical capability.
• Partner closely with Sales, Applications and Service Coordination to resolve customer needs, retain base business, support successful installations and identify opportunities for continued growth.
• Own regional service performance through Daily Management, KPI review and corrective actions that improve customer experience, service quality, response time and productivity.
• Drive timely resolution of customer escalations, using customer and service data to understand root causes, prevent recurring issues and improve overall service performance.
• Build strong cross-functional partnerships across Technical Assistance, Service Operations and Logistics to ensure seamless customer support and effective field execution.
• Drive continuous improvement through the Danaher Business System, including Kaizen, problem solving and other DBS tools, to improve service quality and operational performance.

The essential requirements of the job include:

• Bachelor’s degree with 6+ years of experience in Field Service, Customer Support or a similar service organization
• 3+ years of people leadership experience, including experience leading customer-facing or field-based teams
• Demonstrated experience managing customer escalations, service delivery and cross-functional partnerships

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 75% flying and/or driving travel, which may potentially include overnight stays, travel on short notice and for extended periods. Travel will primarily be domestic but may occasionally be international
• Must have a valid driver’s license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Diagnostics and/or medical device industry
• Lean business systems, including Daily Management, Kaizen, and structured problem solving
• Working within a global, matrixed organization

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