Recovery Product Manager

Business Introduction

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.

Position Summary

The Recovery Product Manager will own GSK’s Digital & Tech recovery capability, including the strategy, priorities, standards and assurance that support GSK’s ability to recover from major technology crises that could impact patient supply, research and colleague productivity.

This role will ensure that recovery priorities remain clear and current, including Recovery Point Objective (RPO) and Recovery Time Objective (RTO) commitments, recovery tiering of Tier 0 foundational infrastructure platforms and Tier 1 Digital Crown Jewels and critical applications, associated dependencies, and the resulting order of recovery operations.

The Recovery Product Manager will establish and govern recovery practices, standards, quality expectations and delivery disciplines across Digital & Tech, while overseeing recovery readiness and communicating recovery strategy, assurance and risk to senior leadership.

The role will also own the Digital & Tech crisis management framework, including the procedures, checklists and mechanisms that support effective crisis response and recovery.

Operating within GSK’s multi-sourced technology environment, this individual will work across internal teams, strategic partners, managed service providers and specialist suppliers to strengthen and continuously improve recovery readiness.

Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Own the strategy and multi-year roadmap for the Digital & Tech Crisis Recovery Framework, aligning priorities with GSK’s Digital & Tech strategy and measurable recovery outcomes.

• Set, monitor and govern recovery practices, standards, quality expectations and delivery disciplines across Digital & Tech.

• Own the definition and governance of RPO and RTO commitments and recovery tiering for Tier 0 foundational infrastructure platforms, Tier 1 Digital Crown Jewels, critical applications and associated dependencies.

• Ensure recovery sequencing and order of operations are clearly captured, documented, understood and exercised based on evidenced dependencies.

• Govern recovery readiness across the technology estate, defining the measures and evidence required to demonstrate recovery against agreed objectives.

• Govern recovery testing outcomes, identify gaps and drive resulting actions through closure with an appropriate audit trail.

• Own and present recovery strategy, readiness, risk and assurance to senior leadership and appropriate leadership forums.

• Manage the response and recovery framework as a product, determining roadmap priorities and working with Product Owners responsible for individual backlogs.

• Capture lessons from recovery testing, crisis simulations and live events and use stakeholder feedback to prioritize improvements and demonstrate measurable progress over time.

• Translate recovery requirements into relevant product backlogs and sprint delivery, using dependency, CMDB and service-mapping data to evaluate recovery priorities and sequencing.

• Partner with the Automation Acceleration Hub to identify opportunities to use automation and AI-enabled capabilities to improve recovery execution, maintenance, communications, reporting and readiness insights.

• Ensure AI-enabled capabilities are applied with appropriate security, compliance, human oversight and change controls.

• Partner across Digital & Tech, Cyber Security, IT Service Management, Quality, Risk, Compliance and business teams to ensure recovery priorities and requirements are understood and appropriately governed.

• Work with strategic partners, managed service providers and specialist suppliers to ensure recovery-readiness commitments are met.

Why You?

Basic Qualification
We are seeking professionals with the following required skills and qualifications to help us achieve our goals

• Bachelor’s degree in Technology, Engineering, Business or a related discipline, or equivalent practical experience.
• ITIL Foundation certification.

• 15+ years of experience in IT service continuity, disaster recovery, technology resilience, crisis management or related disciplines.

• 5+ years of experience owning a technology product, service or recovery outcome.

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