Production Data & Process Support Specialist

Job Title: Production Data & Process Support Specialist

Location: Pearl River, NY

About the Job

The Production Data & Process Support Specialist serves as the manufacturing-embedded expert for digital systems — primarily SAP (S/4HANA/iShift) and related ERP/MES platforms — ensuring that manufacturing personnel execute system transactions correctly, compliantly, and consistently in accordance with cGMP requirements. This role acts as the critical bridge between day-to-day manufacturing operations and the digital infrastructure that supports them, owning data quality and process integrity within the production environment.

Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale. In Manufacturing & Supply, you’ll help reimagine how life-changing treatments reach people everywhere, faster.

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve lives.

Main Responsibilities

SAP & iShift Systems Execution

• Ensure manufacturing team members execute SAP transactions accurately, completely, and in full compliance with cGMP requirements and Sanofi's iShift core model standards
• Serve as the primary manufacturing-embedded subject matter expert for SAP (S/4HANA) and iShift, providing real-time guidance and support to production personnel during daily operations
• Monitor the accuracy and completeness of data entered into iShift and SAP; proactively identify data quality issues and take appropriate corrective action — either resolving directly within authorized scope or escalating through the proper channels (IT, Digital, or Master Data teams)

Training & Capability Development

• Design and deliver training programs for manufacturing personnel on proper SAP transaction execution, iShift data entry protocols, and related digital workflows
• Develop and maintain training materials, quick reference guides, and job aids to support consistent and compliant system usage across the manufacturing team
• Serve as a change agent for digital adoption, coaching team members through system updates, process changes, and new iShift functionality rollouts

Data Governance & Quality

• Own data quality monitoring within the manufacturing environment, establishing routines to review, validate, and correct production data in SAP and iShift
• Collaborate closely with Master Data teams to ensure accurate, timely, and governance-compliant data management, including material master data, production orders, and batch records
• Identify recurring data quality trends and escalate systemic issues with supporting documentation to appropriate stakeholders

Cross-Functional Coordination

• Coordinate proactively with Supply Chain and Warehouse teams to ensure seamless data flow, process alignment, and timely resolution of interface issues between manufacturing and downstream functions
• Triage and escalate system issues to IT, Digital, or Master Data teams as appropriate, providing clear documentation of the issue, business impact, and recommended resolution path
• Participate in cross-functional meetings and working groups related to iShift operations, data governance, and manufacturing process alignment

Continuous Improvement & Documentation

• Support and lead continuous improvement initiatives related to manufacturing data processes, identifying opportunities to streamline workflows, reduce errors, and improve data integrity
• Maintain up-to-date standard operating procedures (SOPs) and work instructions for SAP and iShift system usage within the manufacturing environment
• Contribute to post-go-live iShift stabilization and optimization efforts, serving as a key liaison between manufacturing operations and the Digital/iShift program team

About You

• Bachelor’s degree
  3+ years of experience in manufacturing operations, production support, or manufacturing systems roles within any GMP regulated industry
• Demonstrated experience working with SAP (manufacturing or supply chain modules) and/or MES/ERP systems in a production environment
• Proven track record of training or coaching others on system usage or process compliance

Technical Skills

• Working knowledge of SAP manufacturing modules (e.g., PP, MM, WM) and/or SAP S/4HANA
• Familiarity with digital manufacturing tools
• Ability to identify, analyze, and resolve data discrepancies within ERP/MES systems

Regulatory & Compliance

• Understanding of current Good Manufacturing Practice (cGMP) requirements and their application to data entry, batch records, and electronic systems in a pharmaceutical manufacturing environment
• Awareness of data integrity principles (ALCOA+) as they apply to electronic systems

Interpersonal & Professional Skills

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