Principal User Experience Researcher -Acton, MA or San Diego, CA (Hybrid)

Job Summary

Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused solutions that support people across their entire diabetes journey with Omnipod.

We’re looking for a Principal Design Strategy Lead to define world-class user experience & product strategies for the Omnipod app. You’ll create the user journey vision, bring clarity to complex digital product solution spaces, and ensure that our portfolio reflects a cohesive, human-centered design approach focused on outcomes for our business.
You will also help shape long-term experience direction across the Omnipod portfolio and influence strategic product decisions through customer-centered insights and design thinking.

You bring a track record of crafting user and customer experience journeys, user-centered design strategy, and driving organizational alignment to deliver exceptional digital product experiences in healthcare by partnering with patients, clinicians, product managers, engineers, and internal design & innovation teams. You have:
• Defined the vision for future user experiences
• Demonstrated process and cross-functional alignment
• Tangible, real-world results



Position Overview:

The Principal User Experience Designer will be charged with developing the next generation digital experiences for children and adults managing type 1 and type 2 diabetes. In this role, you will use your strong visual and interaction design skills to create the ultimate mobile-friendly, highly responsive user interface for the Android and iOS smartphones and tablets to begin with: including but not limited to overall navigation, look and feel, UI components, style guide, design pattern library and setting overall design direction for Insulet’s award-winning OmniPod products and other drug delivery solutions.

Responsibilities:

• Define the user experience of our mobile digital products and applications by developing user interface wireframes, page / task flow analysis, concept mapping, site mapping, navigation and information architecture flows, UI designs and proof-of-concepts that engage and delight the end user.
• Collaborate with user researchers to validate and test your ideas with end-users.
• Collaborate with marketing, product managers and engineers to deliver compelling designs that satisfy user goals and enhance learning and teaching.
• Evangelize the role of user experience design across the company.
• Make user experience design recommendations based on usability standards and industry best practices.
• Contribute to the corporate UX design standards and framework.
• Mentor junior staff on interaction design principles and processes.
• Successfully present your designs to a cross functional product team to elicit constructive feedback and actively participate in others’ design reviews.
• Perform other duties as required.

Minimum Requirements:

• Bachelor’s or master’s degree in Visual Design, Graphics Design, HCI, Interaction Design or related discipline required.
• At least 10+ years’ experience in UX Research.
• Experience designing for tablets and smartphone.

Preferred Skills and Competencies:

• Expert in common design tools such as Sketch App, Axure for wire framing, prototyping and design, Adobe Creative Suite, Flash, Fireworks, Illustrator, Photoshop, Acrobat, MS Office, Visio, etc.
• Experience designing for the Android or iOS mobile space in a technology-centered company; preferably a regulated environment.
• Ability to prototype mobile and web solutions for management and development teams, including but not limited to HTML5, CSS, JavaScript, C++, etc.
• Solid visual and interaction design skills.
• Ability to successfully design for and work in an Agile software development environment; knowledge of tools such as Fogbugz, Kanbanary, etc.
• Fluent in usability standards and design heuristics and responsive design techniques.
• Strong interpersonal skills and the ability to communicate effectively with others across the organization.
• Familiarity with user-centered research, such as usability testing, contextual inquiry, and field interviews.
• Embody the work ethic and personality that thrives in a fast-paced culture with tight deadlines, shifting priorities, and working with super-smart colleagues from numerous departments and locations.

This position is eligible for hybrid working arrangements and requires on-site work from an Insulet office.

#LI-Hybrid

Additional Information:



Compensation & Benefits:

For U.S.-based positions only, the annual base salary range for this role is $171,800.00 - $257,750.00

This position may also be eligible for incentive compensation.

We offer a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness…