Operations Supervisor

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Distribution Center Shipping Supervisor is responsible for leading and overseeing daily outbound shipping operations within the Distribution Center. This position provides direct leadership to colleagues and ensures that customer orders are accurately processed, staged, loaded, and dispatched according to established service, productivity, safety, and quality expectations.

The Shipping Supervisor is accountable for managing daily staffing and workload priorities, monitoring operational performance, maintaining a safe and productive work environment, and ensuring execution against established Distribution Center goals. The role requires strong floor presence, effective communication, sound decision-making, and the ability to respond quickly to changing volume, staffing, transportation, and operational conditions.

Key areas of responsibility include:

• Lead, coach, develop, and hold colleagues accountable for performance, attendance, safety, quality, and established work expectations.
• Coordinate daily shipping activities, including staffing assignments, workload distribution, trailer loading, staging, dispatch readiness, and completion of outbound volume.
• Monitor operational KPIs such as productivity, throughput, shipping accuracy, service performance, trailer utilization, labor utilization, and other department performance measures.
• Ensure outbound orders are completed accurately and on schedule while identifying and resolving operational exceptions that could affect store or customer service.
• Maintain a strong floor presence and provide real-time direction to colleagues and operational leads throughout the shift.
• Partner with Transportation, Inventory Control, Asset Protection, Maintenance, Human Resources, and other Distribution Center departments to resolve operational issues.
• Enforce company policies, standard operating procedures, safety requirements, and established Distribution Center processes.
• Investigate operational issues, identify root causes, and implement sustainable corrective actions.
• Support continuous-improvement initiatives that improve safety, quality, productivity, cost, and service.
• Communicate shift performance, business risks, staffing concerns, and unresolved issues to Distribution Center leadership and provide effective shift-to-shift handoffs.
• Promote a workplace culture centered on safety, accountability, respect, teamwork, and operational excellence.

Required Qualifications

• Minimum 2 years of prior supervisory or managerial experience in a distribution or manufacturing environment.
• Minimum 2 years of experience with Microsoft Office, including Word, Excel, Access, and PowerPoint.
• Demonstrated ability to lead, coach, motivate, and hold teams accountable in a fast-paced operational environment.
• Strong organizational, communication, problem-solving, and decision-making skills.
• Ability to prioritize multiple operational demands while maintaining safety, quality, service, and productivity expectations.
• Ability to analyze operational data and use performance metrics to identify trends, risks, and improvement opportunities.
• Ability to communicate effectively across multiple levels of the organization.
• Ability to work a flexible schedule based on business requirements, including weekends or additional hours as needed. Flexibility to support business needs is also reflected in the existing internal supervisor description.

Preferred Qualifications

• Experience working in a fast-paced customer order fulfillment facility.
• Experience with Warehouse Management Systems (WMS) and distribution center technology.
• Knowledge of Lean, Six Sigma, continuous-improvement, or root-cause-analysis methodologies.
• Safety leadership, training, or compliance experience.
• Demonstrated experience leading and engaging teams.
• Familiarity with ISO standards or structured quality-management systems.
• Bilingual English/Spanish capabilities strongly preferred.

Education

Verifiable High School diploma or GED is required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

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