Mobile Field Logistics Specialist

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.

The Mobile Logistics Specialist is an on-site member of the Logistics Team located in a Local Distribution Center (LDC) or an Operational Service Center (OSC). This role directly supports customers and patients through scheduling, preparing, and ensuring delivery of instruments and implant sets for surgery. This is a customer-facing position, and the Mobile Field Logistics Specialist is expected to act professionally during interactions with clients and healthcare providers as a representative Smith+Nephew.

Critical to success is working knowledge of company products, operating system, and medical procedures. This position is measured against performance to Key Performance Indicators (KPIs).

What will you be doing?

Order Management

Responsibilities include pick, check, scan, pack and ship customer orders for direct sale, loan and consignment deployment. Receive loan orders, capital equipment orders, stock orders, and return orders as applicable, matching to applicable documentation.

Conduct loan kit inspection at individual instrument and implant levels, ensuring quality and accuracy so that upon receipt by customers the loan kits are fit for purpose, and where applicable, conduct loan instrument washing activities.

Inventory Management

Conduct inventory checks in line with procedures to ensure correct items are in stock, in date, free from damage and that packaging is clean and fit for use.

Transportation

Safely operate company vehicles to deliver medical devices and related equipment in quality condition and on-time according to schedules, priorities and deliver instructions to clients, healthcare facilities, or internal locations. Conduct routine inspections of delivery vehicles and to ensure they are in safe working condition. Schedule and report vehicle repairs or maintenance needs promptly.

Adhere to all traffic laws, company safety policies, and device handling standards including applicable government regulations related to transportation of medical devices, including company-specific and local protocols.

Verify equipment condition upon delivery and report any discrepancies or damages. Carefully load, unload, and secure medical devices to prevent damage during transit. Timely document and/or report issues encountered during transportation, delivery, or pickup.

Safety & Compliance

Adhere to policies, procedures, protocols and requirements related to quality, regulatory and health, safety and environmental requirements. Demonstrate good housekeeping in warehouse areas to include maintaining a clean and orderly work environment.

Systems

Learn and effectively navigate software such as MoveMedical and ERP systems such as SAP, AX, Webops or Totvs.

Other

This role performs other duties as required including performing on-call support as required and identifying continuous improvement opportunities.

What will you need to be successful?

Education

• High School Diploma or equivalency required.

Experience

• This is an entry level position so no direct experience required. Previous logistics or warehouse experience desired.

Skills and Capabilities

• Attention to detail including maintaining accurate documentation and records.

• Flexible with role including driving a company vehicle at times when asked.

• Able to understand and perform the functions and procedures pertaining to the efficient operation of warehousing and logistics.

• Able to assist during physical inventories and/or field cycle counts.

• Able to train and direct other personnel in their duties, both clerical and physical.

• Effectively communicate and collaborate with stakeholders with aim to improve problem solving, increase productivity and to learn from one another.

• Demonstrate curiosity by asking questions and seeking knowledge about their role.

Physical Demands

• Must be able to lift 75 pounds. Standing, walking, bending, stooping, pushing, and pulling commonly occur for long periods of time.

Licenses/Certifications

• For mobile duties, a valid Driver's License with clean driving record is required.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

• Inclusion and Belonging ​- Committed to Welcoming, Celebrating and Thriving on Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/
• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

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