Metrology Supervisor / Technical SME - Calibration & Measurement Science

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.

The Metrology Supervisor / Technical SME - Calibration & Measurement Science (Management Path) is responsible for leading site metrology and calibration operations while serving as the technical authority for measurement science, calibration systems, traceability, and uncertainty analysis. This role provides leadership to metrology technicians and contractors, ensuring measurement systems remain accurate, reliable, compliant, and audit ready. The position supports manufacturing, laboratory, engineering, facilities, utilities, quality, validation, and automation functions through the development and maintenance of robust calibration programs, the establishment of sound measurement practices, and adherence to company procedures, regulatory requirements, and industry standards. Additionally, the Metrology Supervisor provides technical guidance, strategic planning, resource forecasting, vendor recommendations, and continuous improvement initiatives that support Site Automation objectives, operational excellence, and budget planning.

Specifics Include:

PRIMARY JOB DUTIES:

This role provides an opportunity to lead a critical function that directly supports product quality, patient safety, operational reliability, and regulatory readiness while building and advancing the site's metrology capabilities.

• Lead daily metrology and calibration operations, including work prioritization, technician support, contractor coordination, and resolution of operational or compliance-related issues.
• Supervise, coach, and develop metrology personnel while promoting technical excellence, accountability, collaboration, and continuous improvement.
• Oversee the development, implementation, maintenance, and evaluation of calibration programs, methodologies, and measurement systems.
• Identify and evaluate sources of measurement error to ensure measurement process reliability and system performance.
• Develop and improve calibration methods using accepted measurement science principles and industry best practices.
• Serve as the site Subject Matter Expert (SME) for calibration methodologies, metrological traceability, measurement uncertainty, reference standards, calibration intervals, and measurement risk assessments.
• Ensure calibration activities, records, procedures, certificates, and supporting documentation are completed and maintained in compliance with applicable company procedures, regulatory requirements, and recognized metrology standards.
• Provide technical leadership to engineering, manufacturing, quality, validation, laboratory, facilities, and automation teams regarding instrument suitability, measurement requirements, tolerances, M&TE assessments, and uncertainty evaluations.
• Lead investigations and corrective actions associated with out-of-tolerance conditions, failed standards, reverse traceability events, calibration deviations, and measurement system performance issues.
• Maintain governance of calibration management systems, including ProCal records, instrument master data, calibration schedules, standards inventories, certificates, and workflow approvals.
• Establish technician qualification requirements, competency standards, training programs, and development plans.
• Support internal audits, external audits, regulatory inspections, management reviews, and continuous compliance initiatives related to metrology and calibration systems.
• Ensure compliance with applicable Good Practice (GxP) requirements through adherence to procedures, data integrity expectations, documentation standards, and required training programs.
• Partner with Site Automation leadership to support workload forecasting, resource planning, vendor management, service strategies, and continuous improvement opportunities.

TECHNICAL AUTHORITY AND SME SCOPE

The Metrology Supervisor serves as the primary technical authority for site metrology operations and is responsible for:

• Interpreting company calibration procedures, site requirements, and applicable industry standards for practical implementation.
• Approving or recommending calibration methodologies, measurement approaches, tolerance strategies, guard banding practices, calibration intervals, and uncertainty analysis methods.
• Evaluating the suitability of instruments, reference standards, procedures, environmental conditions, and measurement systems for intended use.

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