Manager-Clinical Informatics - Policy, Quality & Safety

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
We believe success requires flexibility, a positive outlook, sound judgment, and the ability to inspire change within a fast-growing environment. This team directly impacts patients by supporting systems and processes that enable efficient, high-quality, and safe healthcare delivery. The Manager position leads and executes projects and initiatives within an information technology environment, coordinating CVS Health and vendor resources as needed. This role serves as a bridge among clinical operations, Quality & Safety, internal audit partners, Epic teams, and enterprise EHR leadership, with a strong focus on policy clarity, workflow standardization, end-to-end audit support, and enterprise assessment of AI-enabled Epic tools and related technologies.

Key Responsibilities

Enterprise Clinical EHR Policy Development & Maintenance

• Own the development, maintenance, governance, and implementation of enterprise clinical workflow policies and standards, ensuring workflows, EHR configuration, and operational practices align with approved enterprise requirements across care settings.
• Translate clinical, operational, and regulatory requirements into clear, actionable EHR‑enabled policies that can be consistently implemented across care settings
• Collaborate with stakeholders across care settings during policy development and maintenance to ensure content is accurate, applicable, and can be adhered to

Enterprise Workflow Standardization & Alignment

• Partner with clinical, operational, informatics, and Epic stakeholders to support workflow standardization initiatives and ensure enterprise policies appropriately reflect approved workflows, patient safety requirements, regulatory obligations, and operational needs.
• Assess the impact of proposed workflow changes on enterprise policies and standards and recommend updates as needed.
• Facilitate stakeholder alignment to ensure enterprise policies accurately reflect approved workflows and can be consistently implemented across care settings.
• Provide policy expertise during workflow redesign, implementation, and adoption activities to ensure alignment between clinical practice, operational processes, Epic functionality, and enterprise standards.
• Monitor and evaluate implemented workflow changes to ensure continued adherence to enterprise policy requirements.

Enterprise AI & Epic Technology Assessment

• Lead enterprise-wide clinical assessment of AI-enabled Epic capabilities and related technology platforms, including ambient documentation tools such as Abridge, across the full technology stack.
• Define and apply a consistent evaluation framework addressing patient impact and safety, clinical quality, provider experience and satisfaction, workflow and adoption, privacy and security, operational readiness, and regulatory alignment.
• Evaluate business value, including return on investment, financial impact, productivity, utilization, and measurable clinical and operational outcomes.
• Establish ongoing monitoring, feedback loops, issue escalation, and continuous process improvement to validate sustained value and identify opportunities for refinement, expansion, or retirement.

Cross‑Functional Collaboration

• Collaborate closely with clinical leaders, Quality & Safety, Patient Safety, operational stakeholders, Epic analysts, informatics partners, and technology owners to align clinical intent with policy, audit, and technology execution.
• Partner with EHR governance, Privacy, Compliance, Legal, Information Security, Finance, vendor, and business leaders to ensure appropriate oversight, accountability, and evidence-based decision-making.
• Facilitate cross-functional decisions and stakeholder alignment when policy, workflow, audit findings, patient safety concerns, or enterprise technology assessments require action.

Communication, Relationship Development & Reporting

• Executive-level reporting: Deliver concise updates to leadership on status, risks, and decisions needed

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