Manager, Customer Loyalty & Engagement | Remote US

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Marketing

Job Sub Function:

Channel & Partner Marketing

Job Category:

Professional

All Job Posting Locations:

Irvine, California, United States of America, Remote (US)

Job Description:

About Vision

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are searching for the best talent for a Manager, Customer Loyalty & Engagement to join our J&J Vision team. This is a remote US position.

Purpose:

The Manager, Customer Loyalty & Engagement is responsible for driving customer adoption, engagement, and long-term value realization across strategic customer loyalty initiatives. This role serves as the primary liaison between customers, field sales teams, and cross-functional partners to ensure successful onboarding, implementation, and ongoing customer engagement.

The individual will partner closely with Sales, Marketing, Customer Experience, Professional Education, Operations, Digital, and Commercial Excellence teams to develop and execute customer-centric programs that strengthen customer relationships, increase program participation, and support business growth objectives.

This is a highly collaborative, field-facing role that combines customer engagement, commercial strategy, program execution, and performance analytics to improve customer experience and drive measurable business impact.

You will be responsible for:

Customer Onboarding & Engagement

• Lead onboarding and implementation activities for customer loyalty and engagement programs.
• Serve as the primary customer-facing point of contact during implementation and adoption phases.
• Develop and execute account-specific engagement plans that drive successful customer activation and utilization.
• Partner with customers to identify needs, address barriers, and maximize program participation.
• Deliver training, education, and support to ensure customers realize value from loyalty initiatives.

Field Partnership & Sales Enablement

• Act as a key liaison between customers and the field sales organization.
• Partner with sales teams to support customer onboarding, engagement, and retention strategies.
• Support field execution through customer-facing presentations, training programs, and business reviews.
• Provide sales teams with tools, insights, and best practices that accelerate customer adoption and engagement.

Customer Loyalty Program Management

• Execute customer loyalty strategies and programs aligned to business objectives.
• Monitor participation, engagement, and utilization metrics to evaluate program effectiveness.
• Identify opportunities to enhance customer experience and strengthen customer loyalty.
• Support development of new customer-facing offerings and engagement initiatives.

Commercial Growth & Account Development

• Partner with commercial teams to identify opportunities for increased customer participation and account growth.
• Support business planning activities for targeted customer segments and key accounts.
• Drive achievement of customer activation, engagement, utilization, and retention objectives.
• Contribute to growth initiatives by identifying and supporting expansion opportunities within existing customer accounts.

Customer Insights & Analytics

• Gather and synthesize customer feedback, competitive intelligence, and market insights.
• Analyze customer engagement and program performance metrics to identify trends and opportunities.
• Translate customer insights into actionable recommendations for marketing, sales, and leadership teams.

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