Licensed Independent Behavioral Health Clinician Case Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Clinical Case Manager – Behavioral Health (Licensed)

100% Remote | Work from Anywhere in the U.S. | Monday–Friday Business Hours
No Weekends | No Holidays

Are you a licensed Behavioral Health clinician looking for a rewarding remote opportunity where you can make a meaningful impact on members' lives? Join our team and use your clinical expertise to support individuals with complex behavioral and physical health needs through assessment, care planning, crisis intervention, and care coordination.

What You'll Do

• Conduct comprehensive assessments of members' behavioral health, physical health, and psychosocial needs
• Develop individualized care plans that promote improved health outcomes and overall well-being
• Collaborate with providers, care teams, and community resources to coordinate appropriate care
• Apply clinical judgment to identify and address risk factors, barriers to care, and complex health needs
• Utilize Motivational Interviewing techniques to engage members and encourage long-term behavior change
• Provide crisis intervention and ensure timely access to appropriate treatment and support services
• Coordinate behavioral health and substance use disorder services across the continuum of care
• Leverage technology and clinical systems to document care and manage member interactions

WHAT YOU BRING - REQUIRED

• Master's Degree in Social Work, Counseling, or a related Behavioral Health field
• Active, unrestricted independent Behavioral Health license (LCSW, LISW, LMSW, LCPC, LPC, LMFT, LMHC, or equivalent)
• 3+ years of post-master's direct clinical experience in hospital, ambulatory, outpatient, or similar behavioral health settings
• 3+ years of experience treating mental health and substance use disorders
• 3+ years of experience in crisis intervention and using Motivational Interviewing techniques
• Strong technical proficiency and ability to document while engaging members telephonically

Preferred Qualifications

• Managed Care or Utilization Review experience
• Case Management experience
• Discharge Planning experience
• Experience working with complex populations and multidisciplinary teams

Why Join Us?

• Fully remote position available anywhere in the United States
• Predictable Monday–Friday schedule
• No weekends or holidays
• Meaningful work supporting members with behavioral health and substance use needs
• Collaborative team environment with opportunities to make a lasting impact
• Utilize your clinical skills in a dynamic, member-focused care management role

Work from Home Requirements:

• You must have or be able to obtain a direct/hardwired internet connection to a modem/router within 7 feet of your computer and

a minimum download speed of 25 mbs download and 3 mbs upload. WiFi and satellite internet are not permitted.

• A quiet, secure and private designated home virtual work location, free from distractions, tidy and organized, compliant with CVS

Health and HIPAA guidelines, and allowing for uninterrupted work during work hours.

• Work-from-Home colleagues are required to work within the state and city where they have confirmed they currently live.

• The company will provide equipment (keyboard, monitor, computer, headset, etc.). All new hires should provide their own

workspace furniture (desk or standing desk, as this position would require you to be at your desk for extended periods of time).

• If hired, you will commit to obtaining required internet speeds and adhere to all Work From Home requirements.

Technical and Logistical Requirements:

• Device & System Navigation: Comfortable setting up and using multiple monitors and navigating multiple applications

simultaneously to streamline tasks and improve efficiency.

• Communication Tools: Ability to communicate on digital channels such as via email, calendar invites, Teams messaging, and

virtual meetings.

• Collaboration & Scheduling: Experience with Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) applications or

similar (Google Workspace).

• Systems Access & Security: Ability to Log in to secure systems (e.g., VPN, EHR portal), lock a computer screen when

unattended, manage strong passwords, and recognize suspicious emails or links.

• Troubleshooting & Support: Ability to resolve common technical issues independently, such as: restarting an application when

frozen, resolving internet connection issues, and contacting IT for unresolved technical issues.

• Future Growth: Openness to learning new skills in the future as the workplace environment evolves

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