Lead SDOH Community CARES Strategist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Social Determinants of Health (SDOH) Community Strategist leads local implementation of the Social Impact and Community CARES strategy Aetna Better Health of Pennsylvania. The role uses community insight, social-risk data, and stakeholder input to identify service gaps, develop measurable partnerships, facilitate Community Health Councils, expand closed-loop referrals, and align community solutions with member, market, quality, regulatory, and growth priorities.

• Implement the Social Impact and Community CARES strategy within the assigned market or region.

• Use social-risk data, referral trends, community assessments, and stakeholder input to identify priority populations, service gaps, and partnership opportunities.

• Build and manage relationships with community-based organizations, faith-based organizations, government agencies, providers, coalitions, and advocacy groups.

• Evaluate partners and advance appropriate engagement models, including sponsorships, agreements, closed-loop referrals, community investments, and outcomes-based partnerships.

• Facilitate Community Health Councils that define community gaps, incorporate lived experience, establish measurable solutions, and monitor progress.

• Support community investments through due diligence, clear deliverables, performance monitoring, partner feedback, and required reporting.

• Expand closed-loop referral capabilities and maintain accurate priority-partner information in the Community Resource Directory.

• Collaborate with internal teams to align community solutions with member needs, quality and population-health goals, accreditation standards, state requirements, and market priorities.

• Document activities and monitor engagement, reach, referrals, service access, deliverables, partner performance, and community or health outcomes.

• Translate results into actionable insights, impact stories, leadership updates, state and accreditation of evidence, presentations, and proposal support.

• Design or support targeted pilots addressing documented social needs, and represent the organization in community meetings, coalitions, and public forums.

• Escalate partnership, compliance, data-quality, capacity, reputational, or member-access risks and support timely corrective action.

Required Qualifications

• Three or more years of experience in Medicaid, managed care, public health, social services, community engagement, health equity, or community-based programs.

• Demonstrated experience building community partnerships and using data or stakeholder feedback to guide program decisions.

• Strong communication, facilitation, presentation, organization, relationship management, and problem-solving skills.

• Ability to manage multiple priorities, maintain accurate documentation, work independently, and collaborate within a matrixed organization.

• Proficiency with Microsoft Office and the ability to learn partnership, referral, reporting, and customer-relationship systems.

• Ability to travel within the assigned market or region up to 50% of the time, with reliable transportation and occasional schedule flexibility.

Preferred Qualifications

• Master’s degree in a related field and/or 5 years prior Medicaid managed care experience.
• Knowledge of social determinants of health, health equity, culturally responsive engagement, and community-focused care.
• Experience facilitating councils or coalitions and managing community investments, agreements, or closed-loop referral partnerships.
• Experience measuring partnership outcomes and contributing to executive, regulatory, accreditation, or proposal reporting.
• Familiarity with the Community Resource Directory, Power BI, Quickbase, social-risk analytics, or related tools.

Education
Bachelor’s degree or equivalent relevant experience in public health, social work, health administration, human services, community development, business administration, or related field.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

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