Lead Pharmacy Technician

What Retail Pharmacy contributes to Cardinal Health

Pharmacy Operations is responsible for the safe, efficient, and effective coordination of Cardinal Health's pharmacy operations that service acute care hospitals, hospital retail customers, ambulatory care and alternate site facilities, oncology and cardiology practices as well as retail customers.

Retail Pharmacy is responsible for ensuring the correct and safe dispensing of prescription medications to the general public, in accordance with legal, ethical and professional guidelines; may also consult with and advise patients and physicians regarding prescribed and over-the-counter medications.

Work Schedule

9:00 AM to 5:30 PM ET, Monday to Friday

Remote

Job Summary

The Lead Pharmacy Technician serves as a frontline leader within the pharmacy operations team, providing day-to-day guidance, support, and oversight to pharmacy technicians while maintaining responsibility for key technician functions. This role helps ensure operational excellence through productivity monitoring, quality assurance activities, workflow management, staff training, scheduling support, and performance coaching. The Lead Pharmacy Technician acts as a subject matter resource for the team, promotes adherence to pharmacy processes and regulatory requirements, and helps drive timely, accurate prescription processing to support exceptional patient care.

Responsibilities

• Serve as the primary point of contact for pharmacy technicians by answering questions, providing guidance, and supporting daily operations.
• Assist with onboarding, training, and ongoing development of pharmacy team members.
• Monitor employee productivity, workflow performance, and quality metrics to ensure operational goals are achieved.
• Provide coaching and performance feedback while escalating significant performance concerns to pharmacy leadership.
• Support staffing and scheduling activities, including PTO management and coverage planning.
• Complete operational audits, maintain documentation, and prepare reports related to team and workflow performance.
• Manage and respond to secure emails, phone inquiries, and operational communications.
• Monitor prescription processing queues and ensure timely completion of new orders and refill requests.
• Perform pharmacy technician duties including prescription processing, billing support, order entry, and medication-related workflow activities.
• Coordinate with internal teams to support continuity of care and resolve operational issues.
• Identify and appropriately escalate clinical questions, prescription clarifications, and pharmacist-related matters.
• Monitor prescription turnaround times and assist the team in meeting daily production and service-level goals.
• Promote compliance with pharmacy procedures, quality standards, and regulatory requirements.
• Serve as a subject matter expert and resource for pharmacy operations, systems, and workflow processes.

Qualifications

• 4+ years of related experience, preferred
• High School diploma, GED or equivalent, or equivalent work experience, preferred
• Active Florida Pharmacy Technician License.
• Experience working as a pharmacy technician in a retail, specialty, mail-order, long-term care, or similar pharmacy environment.
• Demonstrated experience leading, mentoring, training, or guiding team members.
• Strong verbal and written communication skills.
• Ability to prioritize tasks, manage competing deadlines, and work effectively in a fast-paced environment.
• Proven ability to collaborate across teams and build positive working relationships.
• Strong organizational skills with attention to detail and accuracy.
• Experience training and developing pharmacy staff, preferred
• Experience serving as a subject matter expert (SME) for pharmacy workflows or systems, preferred
• Experience with CarePoint or similar pharmacy management systems, including GuardianRx, PioneerRx, Prodigy, or ProScript, preferred
• Experience supporting productivity monitoring, quality assurance programs, scheduling, and performance coaching, preferred

What is expected of you and others at this level

• Applies extensive knowledge and company policies to complete a wide range of assignments
• Demonstrates expert understanding of all levels of the job family and has thorough knowledge of jobs outside area of responsibility
• Takes the lead in effectively applying new processes and skills in accomplishing assignments
• May provide technical guidance and training to others
• Maintains appropriate licenses, training and certifications
• Works on complex problems that require independent action and a high degree of initiative to resolve issue
• Makes recommendation for new or revised processes and has a role on the implementation
• Adheres to all quality guidelines
• Works with minimal degree of supervision
• Has latitude to make decisions in exceptional circumstances within established guidelines
• Provides guidance to less experienced team members
• May have team leader responsibilities but does not formally supervise

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