Lead Director, Provider Service Model Lead

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Strong preference for candidate to work hybrid in Hartford, okay with remote for the right candidate**

Position Summary

This is a dynamic position on the Network team supporting business excellence, network programs, and helping improve the provider experience. This individual will support the strategic direction set for the team and manage complex projects (e.g. national in scope, multi-segment) on behalf of the business stakeholders by acting as a liaison with all areas of the organization.

The Lead Director, Project Management is a leadership role responsible for overseeing the strategic planning, ideation, execution, and delivery of the provider service model. This position drives the alignment of project objectives with organizational goals, ensuring efficient resource allocation, risk management, and adherence to timelines and budgets. This position collaborates closely with cross-functional teams, stakeholders, and senior leadership to optimize network infrastructure, enhance operational performance, and implement best practices. This Lead Director, Project Management requires exceptional leadership, strategic thinking, and deep expertise in the healthcare space. The role will interact directly with the NS&PE leadership team, support executive reporting and drive this critical strategic initiative across Network Nation.

Project Oversight: Direct the end-to-end management of the provider service model, including risk assessment, milestone tracking, and performance evaluation, to ensure timely and cost-effective delivery.

Create and deliver high-quality presentations for executive and senior leadership, ensuring that complex information is communicated clearly and effectively to support decision-making processes

• Leadership:

• Promote a culture of accountability and continuous improvement.
• Manage and work closely with our partners to monitor project progression ensuring that the program is progressing according to plan and addressing any challenges that arise.
• Promote a culture of continuous improvement by coordinating and working collaboratively across the organization
• Communicate effectively to leadership, partners, and fellow team members
• Stakeholder Engagement: Serve as a primary liaison between the different internal organizations and leadership team, translating complex network requirements into actionable plans and updates.
• Strategic Planning: Develop and implement governance framework as appropriate, policies, and methodologies to optimize the network infrastructure outcomes and support business goals.

• Reporting and Analysis:

• Deliver comprehensive reports and data-driven insights to leadership, highlighting project status, key metrics, and areas for enhancement

Required Qualifications

• A minimum of 10 years of healthcare experience.
• A minimum of 5 years of project management experience.
• A minimum of 5 years with provider relations, network operations, or provider contracting.
• Demonstrated ability to design, structure, and deliver high‑impact presentations tailored to executive audiences, enabling informed decision‑making, alignment, and action.
• Proficient experience in project planning, management, and monitoring.
• Proficient with MS Office suite applications (PowerPoint, Excel, Teams, Word)
• Experience with flexing and shifting priorities
• Experience working independently and collaboratively to solve problems, make decisions and complete work/projects

Preferred Qualifications

• Experience working in the provider and network space.
• PMP preferred but not required.

Education

• Bachelor’s degree preferred or a combination of work experience and education.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

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