Key Account Director - Neurology (Rare Disease) - West Region

Career Category

Sales

Job Description

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

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What you will do

The Rare Disease Key Account Management team’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key stakeholders in targeted accounts through focus in the therapeutic areas that Amgen's Rare Disease products are indicated. The Rare Disease Key Account Director (KAD) leads a team of Key Account Managers (KAMs) responsible for unlocking operational and access challenges related to appropriate therapies across health systems, specialty clinics, infusion centers, and sites of care to grow the overall rare disease business in the assigned accounts and market. The KAD sets direction and builds team capability to identify account-level barriers and execute targeted strategies that help enable appropriate access to therapy, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient experience across the rare disease treatment journey.

Responsibilities:

People Leadership & Team Capability

• Lead, coach, and develop a team of KAMs, establishing clear priorities, performance standards and expectations, and accountability for business outcomes and compliant execution.
• Build KAM capability in strategic account planning, stakeholder engagement, contracting, access, site enablement, and use of account data and insights.
• Attract, select, develop, and retain KAM talent; provide ongoing coaching, feedback, and development opportunities that strengthen individual performance and prepare team members for future career opportunities at Amgen.
• Lead regular team business and account strategy reviews to set priorities, allocate resources, share best practices, monitor performance, and ensure completion of required training and compliant execution.

Account Strategy & Enterprise Value

• Translate national and portfolio strategy into geography and account-specific priorities and execution plans that connect portfolio objectives to customer priorities, including clinic growth, patient access, site-of-care efficiency, and treatment continuity.
• Ensure the team assesses the business environment across assigned accounts to identify access, operational, economic, and care-delivery barriers that affect appropriate rare disease patient access and care delivery.
• Lead account strategy and business reviews that translate data and field insights into clear opportunity hypotheses, action plans, performance measures, and timely adjustments to execution.
• Support KAMs in building stakeholder maps and engaging priority clinical, administrative, and operational stakeholders.

Access, Contracting & Site Enablement

• Provide leadership and oversight for account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution.
• Partner with KAMs and internal colleagues to identify and address barriers related to contracting, customer membership, ordering, distribution channel, formulary or pathway decisions, and product availability.
• Guide team efforts to improve reimbursement readiness, inventory practices, ordering processes, patient financial navigation, and other buy-and-bill workflows.
• Ensure the team enables sites of care through education, workflow support, and coordinated resources that strengthen operational readiness to support patient care.

Cross-Functional Leadership & Performance

• Lead coordinated field execution with sales, medical, patient services, market access, pricing, trade, analytics, brand, and legal/compliance partners.
• Represent the account perspective and voice of the customer in cross-functional planning, balancing customer needs with Amgen business goals.
• Monitor team and account performance, remove barriers to execution, and adapt priorities to deliver against agreed objectives in a compliant manner.

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