Internal Communications Manager & SharePoint Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Internal Communications Manager & SharePoint Specialist is a key member of the Analytics & Behavior Change (A&BC) Operations team, responsible for planning and delivering internal communications for an organization of approximately 3,000 employees and 1,500 contractors. This role partners closely with A&BC leaders at the SVP and VP level and shape executive messaging, manage major announcements, and keep the broader organization informed, aligned, and engaged.

The role will own day-to-day operational communications, manage the A&BC SharePoint site as the organization’s primary communications channel, and lead or support various other communication related activities. The role also serves as A&BC’s liaison to the broader organization, supporting initiatives such as the Vibrancy Awards and other special communication related activities. This is an ideal role for a self-directed, polished writer who thrives in a fast-paced and challenging environment

Leadership Communications:

• Serve as a trusted communications partner to the head of A&BC, writing communications, announcements and other leadership messages in an authentic, on-brand voice
• Advise SVP and VP level leaders on communication strategy, while managing the planning, drafting, and delivery of their larger announcements and organizational updates
• Maintain a communications calendar that coordinates leadership messaging and avoids overlapping or message fatigue
• Anticipate communication needs around organizational changes, priorities, and other ongoing communications

Organization-Wide Communications:

• Develop and distribute operational communications, newsletters, and other regular updates to the organization
• Tailor content, tone, and channel to different audiences
• Maintain consistent messaging, quality, and brand standards across all channels
• Gather feedback and track engagement to continually improve reach and effectiveness

SharePoint and Digital Content:

• Manage, edit, and maintain the A&BC SharePoint site, keeping content current, accurate, well organized, and easy to navigate
• Create new pages, features, and resources that serve the organization’s communication and information needs
• Maintain supporting documentation, including content guidelines, processes, templates, and archives
• Partner with site owners and contributors on governance, permissions, and content quality

Events and Engagement:

• Support planning and execution of town halls, including agenda development, leader prep, content, run-of-show, and follow-up
• Plan, administer, and report on organizational surveys, translating results into clear communications and actionable insights
• Support site events and other organization-wide engagement activities

Enterprise Partnership and Operational Support:

• Collaborate with the broader enterprise communications team on initiatives, including the Vibrancy Awards and other special communication events
• Align A&BC communications with enterprise messaging, priorities, and brand guidelines
• Provide flexible support on operational and ad hoc activities as needed

Required Qualifications

• 4+ years of experience with corporate or internal communications
• 2+ years of experience with executive communications (VP+)
• 2+ years of experience working directly with VP-level (or above) leaders, with a proven track record of producing on-tone, on-brand communications on their behalf
• 2+ years of hands-on experience creating, managing, and maintaining SharePoint sites used as an organizational communications vehicle
• 2+ years of experience demonstrating exceptional writing and editing skills, with the ability to adapt voice and style for different leaders and audiences
• 2+ years of experience showing self-motivation and the ablilty to independently manage multiple priorities, workstreams, and deadlines
• 2+ years of experience demonstrating strong organizational skills and attention to detail
• 2+ years displaying strong interpersonal skills and the ability to build credibility with senior leaders and colleagues at all levels
• 2+ years of experience with Microsoft 365 tools (Outlook, PowerPoint, Teams, Word)

Preferred Qualifications

• Experience supporting large-scale employee events such as town halls or leadership forums
• Experience designing, administering, and analyzing employee surveys
• Familiarity with communications analytics and engagement measurement
• Experience in a large, matrixed enterprise environment
• Experience in using AI to help drive work efficiency

Education

…