Hardware Asset Lifecycle Management Specialist

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS is hiring a Hardware Asset Lifecycle Management Specialist to serve as the enterprise SME for Hardware Asset Management (HAM), driving asset lifecycle governance, ServiceNow HAM Pro optimization, audit readiness, data quality, and continuous process improvement across the organization.

The Hardware Asset Lifecycle Management Specialist is the enterprise subject matter expert for Hardware Asset Management (HAM) and is responsible for optimizing, governing, and improving hardware asset lifecycle processes across the organization. The Hardware Asset Lifecycle Management Specialist ensures accurate, compliant, and audit-ready asset data while driving continuous improvement of HAM practices, ServiceNow HAM capabilities, and cross-functional asset governance.

The Hardware Asset Lifecycle Management Specialist partners with Procurement, Finance, Security, Governance, and IT teams to establish trusted asset data, improve operational efficiency, support audits, and enable data-driven decision making. This role also provides mentoring, stakeholder training, vendor coordination, and leadership in advancing hardware asset management maturity across the enterprise.

KEY RESPONSIBILITIES

• Serve as the enterprise SME for Hardware Asset Management, ensuring data integrity, governance, and lifecycle compliance across hardware asset repositories, CMDB, and ServiceNow HAM platforms.
• Manage and optimize the end-to-end hardware asset lifecycle, including inventory accuracy, asset reconciliation, audit readiness, process improvement, and policy adherence.
• Lead configuration, administration, and enhancement of ServiceNow HAM Pro capabilities, including integrations with CMDB, Discovery, and related enterprise systems.
• Partner with Procurement, Finance, Governance, Security, and IT stakeholders to improve asset visibility, hardware tracking, inventory controls, vendor alignment, and lifecycle governance.
• Develop training, documentation, reporting, user stories, process maps, and analytics that drive adoption of HAM best practices, continuous improvement, and AI-enabled operational efficiencies.

REQUIRED QUALIFICATIONS

• 5+ years of experience supporting enterprise Hardware Asset Management programs, including lifecycle planning, inventory governance, controls, and operational oversight.
• 3+ years managing audit readiness activities, regulatory requirements, and complex reconciliation or inventory exception resolution.
• 2+ years establishing and maintaining data quality standards, normalization practices, and trusted asset records that support reporting, analytics, and decision-making.
• 2+ years working with ServiceNow ITAM capabilities, including HAM Pro, Discovery, and CMDB integrations.
• 2+ years supporting governance frameworks, control processes, and accuracy standards across CMDB platforms and enterprise hardware inventories.

PREFERRED QUALIFICATIONS

• ServiceNow Certified Implementation Specialist (CIS-HAM), ITIL v4 Foundation, or equivalent Asset Management certifications (CHAMP, CSAM, CITAM).
• Experience with procurement and financial asset management processes, including SAP Ariba, Oracle, Coupa, depreciation, fixed assets, and asset reconciliation.
• Strong analytical and reporting skills using Excel, Power BI, Tableau, or similar platforms to drive asset lifecycle insights and decision-making.
• Experience leading ServiceNow HAM enhancements, governance initiatives, data normalization programs, and CMDB data quality improvements.
• Demonstrated success leveraging AI/ML capabilities to improve asset intelligence, compliance monitoring, operational efficiency, and data quality.
• Experience managing hardware vendors and lifecycle service providers (Dell, HP, Lenovo, Cisco, IBM, etc.) within large enterprise environments.
• Strong process mapping, technical documentation, requirements gathering, and project delivery experience, including PMP, Scrum Master, or related methodologies.

EDUCATION

Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. …