HR Content Governance Specialist

Job Description

The HR Content Compliance Specialist is responsible for ensuring the accuracy, governance, audit readiness, and ongoing maintenance of HR knowledge and compliance content. This role partners closely with HR Knowledge Owners, Regional Knowledge Managers, Country Publishing Leads, HR COEs, Legal, HR Solutions and Compliance teams to ensure that HR knowledge content articles remain current, compliant, searchable, and AI‑ready across all supported countries.

The role plays a critical part in risk mitigation, regulatory adherence, and operational excellence by overseeing country knowledge lifecycle management, supporting local and global audits, and ensuring alignment between global standards and local regulatory requirements. Based on the HQ-based aspect of this role this individual would provide in-person, real-time support for US-based executive concerns or fielding of suggestions related to HR Content from HR Leadership and/or COE Leaders (will work with organization leadership to escalate accordingly). Local accessibility to US Unions is also important as HR Content designed to specifically support Union activity is a critical area of focus, especially related to Payroll, Benefits & applicable policies. This Rahway-based role also provides a Corporate point of contact with a focus on US Content to complement resources based on lower-cost markets based in location strategy-aligned Capability Centers.

Key Responsibilities:

HR Knowledge Management

• Own and maintain HR knowledge content, ensuring alignment with global HR standards while accurately reflecting local labor laws, regulatory requirements, translations standards and country practices.
• Oversight of centralized AI Agent implemented to quality score, update, convert & publish Knowledge Content in support of HR Content Owners.
• Partner with US Publishing Leads (CPLs), HR COEs, and regional stakeholders to create, review, approve, publish, and retire HR knowledge articles.
• Ensure HR knowledge content is clear, actionable, searchable, and consistently structured according to HR knowledge governance standards.
• Coordinate timely updates to knowledge content following policy changes, regulatory updates, audit findings, or process changes.

Audit & Compliance Support

• Serve as a key HR contact for knowledge content related to HR policies, procedures, translations & AI Readiness Guidelines.
• Perform regular knowledge audits and health checks to validate accuracy, compliance, and completeness of country-level HR content & measure effectiveness and user satisfaction through data & analytics.
• Track, document, and remediate audit findings, gaps, and corrective actions related to HR knowledge and documentation.
• Maintain clear audit trails, version history, approvals, and documentation evidence in line with governance expectations.

Governance & Quality Assurance

• Enforce HR knowledge governance frameworks, including standards for content creation, review cycles, approvals, translations, and retirements.
• Monitor knowledge KPIs (e.g., content freshness, audit findings, usage, and quality indicators) and escalate risks as needed.
• Support continuous improvement initiatives to strengthen knowledge quality, compliance, and AI readiness across regions and countries.

Stakeholder Partnership & Enablement

• Act as a liaison between HR Operations, HR Solutions, Legal, Compliance, COEs & cross-functional partners (i.e., IT, Finance) to resolve country‑specific issues and questions while adhering to established standards and consistency where applicable.
• Provide guidance and support to CPLs and HR knowledge contributors on knowledge standards, audit expectations, and compliance requirements.

Education:

• Minimum of a bachelor’s degree, or currently in pursuit of degree completion, or equivalent relevant Human Resources work experience

Required Qualifications & Experience:

• Minimum of 3 years’ relevant experience (with Masters’ degree, minimum experience is 1 year)
• Familiarity with ServiceNow Knowledge, HR case management, or similar enterprise platforms.
• Experience supporting AI chatbots, copilots, or agent‑based HR service models.
• Background in global HR operations, shared services, or HR transformation initiatives. Project Management mindset and abilities would be valuable.
• Familiarity with content analytics, search optimization, and user experience measurement.

Key Competencies:

• Knowledge governance & lifecycle management.
• Stakeholder collaboration & influence skills.
• Strong written communication and attention to detail.
• Analytical mindset with focus on measured content performance and data-driven decision making & outcomes.
• Continuous improvement mindset with a proactive approach to solutioning.

MSJR

Required Skills:

Adaptability, Digital HR, HR Analytics, HR Shared Services, HR Systems Implementation, Human Resource Information Systems (HRIS), Human Resource Management, Human Resource Tools, Influencing Skills, Knowledge Management, Process Alignment, Process Improvements, Project Leadership, Project…