Global Category Lead - Professional Services

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Job Description

This role is a member of the Indirect Procurement leadership team, providing global leadership for Professional and Financial Services, including consulting, contingent labor, business process outsourcing, legal, insurance, audit, banking, and related financial services. It leads category strategy and a team of category professionals to shape demand early, strengthen supplier relationships, and deliver measurable outcomes across financial performance, business outcomes, innovation, quality, sustainability, resilience, and risk.

OBJECTIVES:

• Define and lead a global category strategy for Professional and Financial Services that improves business performance, commercial value, control, resilience, innovation, and service quality.
• Serve as a strategic partner to senior business leaders and relevant program owners, shaping demand, service models, supplier choices, and investment priorities before commitments are made.
• Build a competitive and resilient global supplier ecosystem with appropriate regional and local solutions, clear governance, and measurable performance outcomes.
• Lead enterprise wide initiatives for selected subcategories to drive excellence in external spend management
• Lead and develop the category team while creating consistent global frameworks that enable effective regional and market execution.

ACCOUNTABILITIES:

• Develop and continuously evolve category strategies for business process outsourcing, insurance, audit, banking, and related financial services using spend, demand, process, supplier, risk, and market intelligence.
• Manage selected subcategories along with the rest of the team to drive category excellence.
• Partner with Finance, business functions, Operations, Legal, Risk, Compliance, Technology, and regional teams to connect sourcing choices with operating model, control, transformation, and business objectives.
• Shape demand and service models by challenging scope, role mix, locations, process design, automation potential, service levels, pricing mechanisms, and supplier dependencies.
• Lead make versus buy, insource versus outsource, supplier consolidation, benchmark, and competitive sourcing decisions where appropriate, while protecting critical expertise and continuity.
• Own strategic sourcing, negotiation, and contracting frameworks, including master agreements, statements of work, pricing structures, rate cards, service levels, incentives, performance guarantees, audit rights, data protections, and transition provisions.
• Establish supplier segmentation and governance for strategic and critical providers, including executive reviews, performance scorecards, continuous improvement, innovation, issue resolution, and remediation.
• Lead the most complex and enterprise critical commercial initiatives while enabling category managers to execute within the approved global strategy and frameworks.
• Create transparency across total spend, addressable spend, demand drivers, contracts, rate and fee structures, supplier performance, concentration, risk, and value realization.
• Integrate third party risk, regulatory, financial control, data privacy, information security, business continuity, sustainability, and responsible sourcing requirements into category decisions.
• Maintain appropriate independence and governance boundaries for regulated or assurance services while pursuing commercial value and high quality delivery.
• Translate enterprise and functional priorities into a global category strategy, multi year roadmap, and clearly governed initiative pipeline.
• Establish clear global, regional, and local decision rights and enable execution within common strategies, preferred supplier models, commercial frameworks, and buying channels.
• Own the end to end portfolio view, including spend visibility, category taxonomy, sourcing pipeline, contracts, supplier performance, risk, tail spend, and value realization.
• Use market intelligence, advanced analytics, automation, and responsible AI solutions to improve decision quality, speed, transparency, and Procurement productivity.
• Lead, coach, and develop category managers and associates, raising the quality and consistency of category strategies and execution across the portfolio.
• Allocate capacity and priorities across the portfolio, making clear trade offs based on enterprise value, business urgency, risk, and available resources.
• Foster a culture of accountability, curiosity, inclusion, collaboration, continuous improvement, and strong business partnership.

EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:

Education:

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