Field Services Team Lead (Boston - MetroWest)

Who We Are

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

What You'll Do

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:
Field Service Team Lead (S New England)

Reports To:

Regional Service Manager

Location:

Boston - MetroWest

Business Unit:
Field Services - Bracing & Supports

Role Summary:

Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Field Service Team Lead covering the Boston - MetroWest.

Team Leads are responsible for the direct management of a team of Field Service Representatives and oversight to other clinical staff employed and/or contracted by Distributor Partners and are responsible for driving compliance and profitability of the Field Services portfolio. This position is measured by incremental profitability, operational metrics (e.g., inventory overstock returns, product mix, ASP, upfront cash collections, etc.).

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities:

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need.

• Provide strong leadership, mentorship, and a team-oriented, results-driven culture through consistent communication, team meetings, and one-on-one coaching.
• Oversee staffing activities, including hiring, scheduling, performance evaluations, development planning, and terminations for Field Service Representatives (FSRs).
• Drive professional growth by managing certification, training, and performance programs, using objective-setting, formal reviews, and individualized coaching.
• Ensure operational excellence by managing direct reports, improving team capability, and developing talent to enhance organizational metrics and service delivery.
• Support effective territory management by guiding training deployment, compliance adherence, progression planning, and optimization for both Enovis and DP-employed FSRs.
• Conduct routine field visits to assess skill needs, provide hands-on development, and reinforce service excellence and compliance standards.
• Collaborate closely with the Regional Service Manager and cross-functional teams to assess resource needs, solve constraints, and ensure outstanding clinic support, patient experience, and organizational alignment while sharing best practices and fostering ethical conduct.

Field Service Representative Training

• Deliver comprehensive onboarding and training to FSRs on products, company policies, clinical workflows, and business processes.
• Train FSRs to manage compliant documentation workflows, including CMNs, chart notes, and required regulatory forms.
• Provide instruction on accurate brace measuring and fitting procedures, ensuring appropriate patient coordination for follow-ups.
• Oversee and train FSRs on inventory audit procedures and standardized order-entry accuracy requirements.
• Collaborate with Distribution Partners to reinforce company standards, compliance expectations, and consistent process adoption across field personnel.

Business and Financial Metrics

• Track, analyze, and report key operational metrics, leveraging scorecards and analytics to support continuous improvement.
• Evaluate trends and performance data to identify improvement opportunities in financial, service, quality, and compliance outcomes.
• Maintain awareness of industry dynamics and company market positioning to guide strategic field decisions.
• Monitor market developments and communicate insights to commercial and internal stakeholders to support business planning.
• Recommend and influence operational strategies that improve business performance and service excellence.

Regional Service Manager Support

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