Executive Director, Product Strategy

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is seeking a hybrid Executive Director, Product Strategy to join our Consumer Digital Product and Platform team at 10 Moore Drive, NC.

This schedule includes a minimum of three in-office days per week and two days working remotely, supporting both collaboration and flexibility

Responsibilities:

Product strategy

• Own the OnDemand digital product vision and strategy; and set a clear direction that optimizes on-site customer acquisition, customer experience, and retention, aligned to overall OnDemand objectives and evolving market needs

• Define key objectives and milestones to focus and measure progress towards overall strategy, defining what success looks like in an ongoing basis, as well as longer term.

Digital customer experience and offering

• Define and create a best-in-class end-to-end consumer digital experience, across web and mobile, from discovery through purchase, testing management, results delivery, and ongoing engagement

• Benchmark against the best consumer health and wellness platforms and define and implement a category-leading experience

• Own unified experience across OnDemand and other Labcorp customer facing platforms to enable a cohesive and unified customer experience.

Roadmap Ownership and Execution

• Own a single, unified roadmap spanning the full journey, emphasizing the direct-to-consumer purchasing experience and retention strategies. Sequence it against team capacity in collaboration with other OnDemand and enterprise leaders, continually prioritize and deprioritize efforts, and make explicit tradeoff calls as needed

• Drive the roadmap by establishing the analytics instrumentation, experimentation practice, and voice-of-customer inputs needed to learn quickly, and use those learnings to move key consumer health metrics

• Manage the overall Digital Product budget, including the operating and capital budgets, and aligning the budget with the roadmap and resources

Team leadership & cross-functional collaboration

• Lead a team driving the OnDemand platform to turn roadmap priorities into buildable plans with best-in-class design vision and quality

• Build, develop, and coach a high-performing product, CX and UX, team; and stand up product-led operating model that enables OnDemand to meet growth aspirations. Foster a collaborative and high-performance culture

• Partner with the Digital Marketing team and enterprise IT to deliver aspects of the roadmap that leverage other Labcorp platforms to create an optimized journey and grow the business

• Partner with legal, regulatory, clinical affairs to ensure compliance across highly regulated product development standards; and design with driving consumer trust, transparency, and data privacy key aspects of the product experience

Partner collaborations

• Work with priority third-party health/wellness and marketing partners to develop co-branded digital experiences with Labcorp, and deliver compelling solution to consumers

Minimum Qualifications

• 12 or more years experience in digital product management with demonstrated accountability for consumer growth metrics (acquisition, conversion, retention, LTV, NPS, CSAT)
• 4 or more years of experience managing product teams and owning an end-to-end consumer digital experience with demonstrated history of successfully developing and executing product and UX/CX strategies and leading a product organization

Preferred Qualifications

• 4 or more years of experience scaling a consumer business that monetizes through predictable, recurring customer relationships and expanding customer lifetime value
• 4 or more years of experience in healthcare or other regulated industry

Additional Job Standards

• Demonstrated fluency and track record in designing, developing, and launching AI-based products in a highly regulated industry setting
• Experience operating within or alongside large, complex enterprises

• Hands-on experience with Adobe Experience Cloud (AEM, Commerce, Analytics, Journey Optimizer) or equivalent e-commerce infrastructure

• Ability to lead and develop high-performing product, CX, and UX teams

• Ability to drive strategic priorities in a complex, matrixed environment

…