Executive Director, Distribution Center Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

The Executive Director, Lumberton & CW Distribution Center Operations is responsible for the overall performance of the Lumberton Distribution Centers. This leader owns the strategy and execution necessary to deliver exceptional operational, financial, service, safety, quality, compliance, and talent outcomes. The role is accountable for creating and sustaining a best-in-class colleague experience focused on engagement, retention, leadership development, training, succession planning, and inclusion.

The Executive Director develops and executes both short and long-term facility strategies that align with enterprise and Supply Chain objectives while ensuring achievement of profit and expense goals, superior customer service, regulatory compliance, and continuous operational improvement. This position provides direct leadership to exempt-level leaders and maintains oversight of front store and pharmacy distribution operations.

Our Ambition is to be America’s most trusted health care company to simplify health care one person, one family and one community at a time.

Key Responsibilities:

Operational Leadership & Execution – We are accountable

• Own full P&L responsibility for the Lumberton & CW Distribution Center, including expense management, profitability, service levels, labor optimization, and operational performance.
• Deliver timely, secure, and accurate distribution services through effective deployment of transportation and delivery resources.
• Ensure compliance with all regulatory requirements, including DEA, Board of Pharmacy, OSHA, wage and hour laws, EEO/AA, and other federal and state regulations.
• Partner with suppliers and vendors to negotiate contracts, optimize supply chain operations, and resolve distribution challenges.
• Achieve productivity, service, quality, and operational performance metrics through continuous improvement initiatives.
• Maintain strong partnerships with field operations, transportation, asset protection, and corporate functions to improve service and resolve operational issues.
• We operate with transparency and integrity to fulfill our commitments.
• We set a high bar, with safety and quality at the center of all we do.

Colleague Experience & Culture – We care

• Foster a highly engaged, inclusive, and performance-driven work environment.
• Maintain strong floor presence and active engagement with colleagues and frontline leaders.
• Partner with Human Resources to develop and execute colleague engagement strategies using survey results and feedback.
• Drive succession planning, talent management, retention, and training initiatives across the distribution center.
• Ensure effective communication across all levels of the organization.
• Promote accountability for employee experience metrics, including engagement, turnover, retention, and overtime management.
• We show up with compassion and empathy for our customers and our colleagues.

Strategic Planning & Business Leadership – We innovate with purpose

• Develop and execute short and long-term strategic plans aligned with enterprise and Supply Chain objectives.
• Translate business priorities into actionable site goals, timelines, and accountabilities.
• Leverage partnerships across HR, Supply Chain, and corporate functions to develop and refine strategic initiatives.
• Optimize facility capacity, product flow, and operational efficiency through data analysis and continuous improvement.
• Drive innovation and support network-wide supply chain strategies and initiatives.
• Lead through ambiguity and organizational change while maintaining focus on business outcomes.
• We listen, adapt and collaborate to develop leading solutions.

Talent Development

• Develop and mentor direct reports to assume increasing levels of leadership responsibility.
• Build and execute a comprehensive talent strategy focused on leadership development and succession planning.
• Create robust and diverse leadership pipelines for critical positions.
• Establish a high-performance culture with clear expectations, accountability, and development plans.
• Coach leaders on Individual Development Plans (IDPs) and talent growth strategies.
• Leverage enterprise talent tools and development programs to strengthen organizational capability.

Continuous Improvement & Change Management

• Identify and implement opportunities to improve efficiency, safety, service, quality, and colleague experience.
• Serve as a change leader by embracing and championing organizational transformation initiatives.
• Utilize metrics and performance data to drive sustainable improvements.

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