Enrollment Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Company Profile

McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments, and other organizations in healthcare to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost-effectively.

United by our I2CARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more info, visit www.mckesson.com.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Position Description

The Membership Operations Specialist is an entry-level individual contributor supporting high-volume operational workflows within GPO Membership Services. This role performs clearly defined, repeatable tasks with limited autonomy, focusing on case intake, triage, follow-up coordination, and administrative support. Work is executed within established processes and guided by standard operating procedures. This role ensures a seamless and positive experience for all members by accurately processing information, responding to inquiries, and contributing to the efficiency of membership operations.

Level Expectations

• Applies foundational knowledge and follows structured processes with guidance
• Handles routine, clearly defined tasks with limited decision-making authority
• Works under close to moderate supervision with escalations for complex issues
• Demonstrates consistency, accuracy, and reliability in task execution
• Begins building functional knowledge of GPO, enrollment, and manufacturer workflows

Key Responsibilities

• Perform case intake and triage, including assignment and duplicate identification
• Manage case follow-ups with stakeholders, particularly contract eligibility approvals pending load
• Ensure accurate case documentation, status updates, and clean closure
• Support audit triage and assist with basic audit preparation tasks
• Assist with enrollment support during high-volume periods
• Respond to basic manufacturer and sales inquiries
• Maintain data integrity across Salesforce and Smartsheet systems

Development Opportunity

Provides foundational experience across Membership and Enrollment workflows. Builds knowledge of systems, case lifecycle, and GPO processes to support progression into P3-level roles with increased ownership and complexity.

Education & Minimum Requirements

• Bachelor's degree in a relevant field (e.g., Healthcare Admin, Business, Finance) or equivalent work experience.
• Typically requires 2+ years of relevant experience.

Key Skills & Qualifications

• Basic technical proficiency (Excel, Salesforce, Smartsheet)
• Strong attention to detail
• Ability to follow structured processes and SOPs
• Comfort managing high-volume, repetitive tasks
• Strong organizational and time management skills
• 1-2 years of experience in an administrative support role, customer service, or sales operations, preferably within a fast-paced environment.
• Clear written communication

Success Measures

• Timely and accurate case triage and assignment
• SLA adherence for updates and follow-ups
• Data quality and completeness
• Reduction in backlog/aging due to follow-up delays
• Consistent execution of workflows

Work Environment

• Able to travel domestically 5% of the time.

This role is a remote position, unless you are in a 50-mile radius of one of our Hub Office locations. If the selected candidate lives within the 50-mile radius to an Office Hub, the Employee will be expected to work on-site a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.

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