EOS Maintenance Training & Capability Lead

Career Category

Training

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

EOS Maintenance Training & Capability Lead

What you will do

Let’s do this. Let’s change the world. In this vital role you will The EAM Adoption & Capability Lead is responsible for building and sustaining the organizational capability required for Amgen sites to successfully transition from Maximo to SAP EAM. This role owns the business adoption strategy, role-based learning approach, site readiness model, and change-agent enablement needed to ensure SAP EAM is used consistently across maintenance, calibration, planning, scheduling, inventory, and reliability processes.

Key responsibilities

· Develop and maintain the SAP EAM adoption and capability-building strategy for global maintenance, calibration, planning, scheduling, and site leadership communities.

· Translate process changes from Maximo to SAP EAM into clear role-based learning journeys, job aids, readiness materials, and site manager discussion guides.

· Partner with global process owners, SAP EAM product owners, site managers, training teams, and change agents to align training content with approved future-state processes.

· Build and manage the site change-agent network, including expectations, cadence, feedback loops, adoption risks, and readiness scorecards.

· Define training requirements by persona and access package, including maintenance supervisor/owner, technician, calibration technician, planner/scheduler, approver, inventory roles, viewer, and business support roles.

· Coordinate training delivery, reinforcement sessions, simulation/practice activities, and knowledge checks before and after deployment waves.

· Monitor adoption risks such as local workarounds, inconsistent transaction use, incomplete work order documentation, poor mobile adoption, and gaps in planner/technician readiness.

· Ensure capability-building materials reinforce data quality, compliance, safety, GxP expectations, and standard work management behaviors.

· Maintain post-go-live adoption support mechanisms, including office hours, refresher training, FAQs, site feedback reviews, and continuous improvement inputs.

· Evaluate the AV and TQ strategies to qualify facilities, maintenance, calibration and other technicians on specific execution activities.

· Lead LMS integrations aspects to SAP and specific work centers capabilities.

Primary interfaces

· Site managers, maintenance leaders, calibration leaders, planners/schedulers, technicians, inventory users, quality approvers, and site change agents.

· Global EAM process owners, SAP EAM product owners, SSAM/mobile leads, master data governance team, reliability/APM team, IT/AMS, quality, and training/learning organizations.

· Program OCM team, deployment leads, business readiness leads, communications team, and executive sponsors.

· LMS team and integrations with SAP

Success measures

· Role-based training paths are defined, approved, and aligned to the SAP EAM future-state processes before each deployment wave.

· Site change-agent network is active, prepared, and consistently providing feedback on readiness, resistance, and adoption risks.

· Users demonstrate readiness through completion of training, knowledge checks, process simulations, and manager confirmation of preparedness.

· Post-go-live adoption metrics show increasing correct use of SAP EAM, reduced dependency on Maximo-era workarounds, and improved confidence across key personas.

· Site managers have clear visibility to readiness, adoption gaps, and reinforcement actions required to sustain the change

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The dynamic professional we seek is an individual with these qualifications.

Basic Qualifications:

Doctorate degree
OR
Master’s degree and 2 years of Training experience
OR
Bachelor’s degree and 4 years of Training experience
OR
Associate’s degree and 8 years of Training experience
OR
High school diploma / GED and 10 years Training experience

What you can expect of us

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