Director, Foundational Therapeutics Platform (FTP) Patient Access Operations

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Job Description

Join Takeda as the Director of Brand Strategy and Operations, Foundational Therapeutics Platform (FTP) Patient Access out of our Lexington, MA office. The Director of Patient Services is responsible for managing the execution and optimization of patient support programs across FTP. This includes oversight of both internal initiatives and external partnerships such as HUBs, specialty pharmacies, co-pay vendors, and logistics providers. The role focuses on ensuring efficient service delivery and operational performance to improve patient access and experience. The Director also supports planning and decision-making activities that contribute to program success.

How you will contribute:

· The Director is responsible for guiding the implementation and management of end-to-end partner relationship process to maximize business partner performance and provide great service to patients, including Patient Services and other internal stakeholders.

· The role includes management of the HUB partners that support the PDT business, Patient Services Programs, contracted services from Specialty Pharmacies, Co-Pay management, and Customer Services.

· The role also serves as a Takeda operations Subject Matter Expert (SME), working cross-functionally with members within Patient Access, Marketing, Legal, Compliance, Sales leadership, Sales Operations, Training, Medical and Scientific Affairs and Regulatory, along with relevant external customers and stakeholders

· Participate in strategic decision-making with cross functional business leads to ensure alignment of priorities.

Accountabilities:

• Lead and manage a group of vendors that provide services to Takeda U.S. Patient Services in support of our FTP patients, with full accountability for program operations, budget management, associated projects, external and internal relationships, contracting, and invoicing.
• Create and oversee patient service operations including management of staffing, rules of engagement, SOWs, SOPs, and business rules.
• Responsible for developing and maintaining a solid understanding of areas related to patient services including HIPAA compliance, patient privacy/permission, and optimal patient interactions and establishing themselves as Takeda’s SME for patient services.
• Serve as the primary contact for service providers to ensure strong relationships and vendor operations aligned with Takeda’s values.
• Coordinate with Data Aggregator partners, IT, Market Access and Commercial Operations teams to negotiate and implement data feeds from customers as defined in the specific agreements. Liaise with project leaders on specific projects to maintain and improve data quality.
• Work with numerous cross-functional internal teams to facilitate and optimize patient access to therapy and customer service.
• Work in a highly visible environment; hire and manage a strong team of individuals to deliver on goals established by the Department Head.

Minimum Requirements/Qualifications:

• Bachelor’s Degree in Life Sciences or a Business-related discipline required; Master’s degree preferred
• Extensive CRM and/or ERP experience, including requirements for external data feeds/integration and associated reporting.
• Proven track record of building effective working relationships with internal and external business stakeholders
• Skill with developing statements of work and key performance indicators
• Flexible and adaptable in handling change and competing priorities
• Ability to manage multiple projects and succeed in a dynamic, fast-paced environment
• 15+ years of experience and/or relevant experience in vendor management, procurement, or a related field in the Pharmaceutical industry (pharma manufacturer, pharmacy, or PBM) is required
• Proficiency in data analysis and reporting in Excel is required
• Experience in Patient Services, Specialty Pharmacy operations, or Hub management services are a plus
• Pharmaceutical reimbursement experience preferred
• Ability to multi-task, plan and organize work streams, and problem solve effectively while working in a team environment
• Strong leadership skills with the ability to communicate effectively and execute changes, and manage other individuals
• Individual must possess and portray strong emotional resilience
• Management experience, leadership skills, and ability to execute high-level ideas on an individual basis
• Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
• Ability to handle sensitive information
• Excellent oral and written communication skills
• Reliable, conscientious, and responsible
• Able to manage time and balance priorities

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