Director - CRM Agentic Solutions

Location: Gaithersburg, MD

Hybrid: 3 days a week

Make a greater impact on lives through a digitally enabled enterprise. We are working towards our aspiration of crafting the future of Pharma. Backed by investment at every step, we harness the latest technology, data, and innovative ways of working to introduce new approaches that put Digital at AstraZeneca’s heart.

Be part of a chapter that’s still being written. Trusted and empowered to change the way things are done, with the tools and support to get you there. Here we are free to unleash our curiosity and turn thinking into reality where smart risks and quick decisions come together to power disruption and innovation.

We're looking for an experienced, highly technical, and strategically minded Director to lead our cross-functional teams in building and deploying next-generation products using Salesforce CRM and Agentic AI capabilities for the AI30 initiatives. You will be the crucial link between technical execution and business strategy, ensuring our teams deliver high-quality, reusable, and scalable solutions that drive significant business value for our commercial and medical functions across US and global markets. This role requires a unique blend of deep technical expertise, architectural vision, hands-on solution development, strong leadership to build and guide offshore teams, and excellent communication skills to translate internal knowledge into business-friendly use cases.

Key Responsibilities

Technical Leadership, Hands-On Solution Development & Architecture

• Product Architect & Vision: Act as a Product Architect, defining the technical vision and high-level design for Salesforce CRM and Agentic AI workstreams. Ensure solutions are scalable, secure, and maintainable.

• Hands-On Solution Development: Act as a player-coach who is hands-on in developing solutions, writing/reviewing code, and rapid prototyping within the Salesforce ecosystem including Life Sciences Cloud, Agentforce and AWS AgentCore.

• Advanced AI Implementation: Drive the technical implementation of Generative and Agentic AI capabilities to deliver accurate, contextually relevant, and customized solutions translating AstraZeneca's internal knowledge base into practical, business-friendly use cases.

• Technical Direction: Provide hands-on technical leadership and guidance across multiple teams, including Salesforce engineers, Data Science, Data Engineering, and UX.

• Promote Reusability: Champion and enforce best practices for code quality, component reusability, and modular design to accelerate development and reduce technical debt.

• Global Scaling Strategy: Architect and scale applications to address complex functional and non-functional requirements (performance, latency, localization, and compliance) seamlessly across both US and Ex-US markets.

• Cross-Market Standardization: Ensure robust global deployment frameworks that accommodate regional regulatory nuances while maintaining a unified core architecture and exceptional User Experience (UX) for global commercial and medical teams.

Offshore Team Leadership & Delivery Management

• Offshore Team Building: Build, mentor, and guide offshore engineering teams, establishing rigorous engineering standards, code review processes, and agile delivery rhythms.

• Global Delivery Execution: Provide clear technical direction, architectural blueprints, and user stories to offshore partners, ensuring tight alignment with US and global product roadmaps.

• Cross-Functional Delivery: Lead the technical delivery of complex products from concept through launch, ensuring on-time and high-quality results.

Compliance, Security, & Governance

• Risk & Compliance Oversight: Proactively engage with Compliance, Legal, Medical-Legal Regulatory (MLR), and Security Teams throughout the product lifecycle to ensure all solutions adhere to stringent regulatory requirements and internal security policies.

• Secure by Design: Embed security and privacy requirements into the architectural design from the start, overseeing technical implementation to ensure compliance is non-negotiable and does not impede delivery timelines.

Stakeholder Alignment & Communication

• Business Partnership: Work closely with Commercial and Medical Product Owners to translate product roadmaps and business requirements into clear, actionable technical specifications.

• Cross-Team Collaboration: Engage actively with stakeholders from critical teams, including the Sales Force Team, field excellence, and Analytics, to gather requirements, integrate products with their platforms, and ensure high utility.

Required Qualifications

• Bachelor’s or master’s degree in computer science, life sciences, engineering, business administration, or a related quantitative field.

• 8+ years of progressive experience in software engineering, CRM architecture, or related technical roles, with at least 3-5 years in a leadership or delivery-focused role managing teams.

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