Digital Product Specialist

About the Role

The Digital Product Specialist supports the delivery and continuous improvement of digital products and experiences. Reporting to a Senior Product Manager, this role partners closely with Product Managers, Product Owners, Business Analysts, UX, Engineering, Quality Assurance, Copy, and business stakeholders to move work from discovery through development, testing, release, and post-launch support. This role serves as a key connector across teams, helping ensure initiatives are organized, well-defined, thoroughly tested, and successfully delivered.

This position is ideal for someone looking to build product management experience while developing strong business, customer, and technology acumen across the full digital product lifecycle.

Key Responsibilities

Product Delivery & Lifecycle Support

• Support the execution of digital product strategies, roadmaps, and initiatives.
• Participate in discovery activities to gather business and customer needs, evaluate opportunities, and support solution development.
• Assist in the creation and refinement of epics, features, user stories, and acceptance criteria to ensure work is ready for development.
• Support backlog refinement and prioritization activities, helping maintain visibility into upcoming work and dependencies.
• Coordinate with business, UX, technology, analytics, and vendor teams to move initiatives through discovery, development, testing, and release.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives.
• Support testing efforts, including defect triage, issue resolution, User Acceptance Testing (UAT), and release readiness validation.
• Assist with release planning, production launch activities, post-release validation, and continuous improvement efforts.
• Monitor customer feedback, support insights, and product performance data to identify enhancement opportunities and inform future priorities.
• Advocate for customer needs while balancing business priorities and technical considerations.

Product Operations & Team Coordination

• Facilitate organization and follow-up across product initiatives by reviewing, validating, and distributing AI-generated meeting summaries, key decisions, action items, risks, and dependencies.
• Track action items and stakeholder commitments through completion, helping teams maintain alignment and execution momentum.
• Maintain visibility into delivery milestones, release readiness activities, and cross-functional dependencies.
• Communicate project status, risks, decisions, and key updates to stakeholders in a timely and effective manner.
• Help drive accountability and follow-through across business and technology teams.

Help & Support Ownership

• Own the Help & Support process for assigned digital products and capabilities.
• Partner closely with the Copy team to create, review, and maintain help articles, FAQs, instructional content, release communications, and other customer-facing support materials.
• Ensure Help & Support content is reviewed, updated, and validated as part of the product delivery lifecycle before production releases.
• Validate customer-facing support content during testing and User Acceptance Testing to ensure accuracy and alignment with the product experience.
• Collaborate with Product, Support, and business teams to identify content gaps, recurring customer questions, and opportunities to improve self-service experiences.
• Maintain consistency, quality, and accuracy across customer-facing support materials.

Qualifications

• Bachelor's degree or equivalent experience in Business, Marketing, Information Systems, Technology, or a related field preferred.
• 2+ years of experience supporting digital products, customer experiences, technology initiatives, or related business functions preferred.
• Strong organizational skills with the ability to manage competing priorities, track actions to completion, and coordinate work across multiple stakeholders.
• Excellent written and verbal communication skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to build effective relationships and collaborate across cross-functional teams.
• Customer-focused mindset with strong attention to quality and detail.
• Demonstrated initiative, curiosity, and a desire to learn and grow within product management.
• Experience leveraging collaboration and productivity tools to organize work, communicate updates, and maintain alignment across teams.
• Experience working in Agile product development environments.
• Familiarity with Jira, or similar work management tools.
• Exposure to product management, product ownership, business analysis, UX, software delivery, or digital customer experiences.
• Experience supporting testing, release activities, or quality assurance processes.
• Experience managing customer-facing content, knowledge management, or support documentation.

Success Measures

• Supports product initiatives from discovery through production release and post-launch validation.

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