Customer Service Value Stream Lead (Duration Based)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America

Job Description:

About Medtech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Remote work options may be considered on a case-by-case basis and if approved by the Company.

This is a Duration Based role for 28 months.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Med Tech ERP landscape, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the MedTech business with agility.

Please note this role is located primarily in Raritan, NJ however considerations will also be given to other Johnson & Johnson site in the United States. Remote work options may be considered on a case-by-case basis and if approved by the Company for United States based candidates.

We are searching for the best talent for Transcend: Team Lead, Deliver Workstream, MedTech – Dynamo Deployment

We are seeking a Deliver Customer Service Workstream Lead to play a meaningful role in ensuring the pre-defined global Transcend Order‑to‑Cash (OTC) template effectively supports the North America customer service business processes for DC network strategies. This role partners with functional and cross‑functional teams to represent Deliver Customer Service requirements, validate template build decisions, and ensure solutions are practical, scalable, and adoption‑ready for end users. The role champions the Transcend Dynamo solution within Deliver, guiding process alignment, testing, and change enablement to ensure readiness, consistency, and successful deployment

Key Responsibilities

• Participate in solution confirmation workshops, ensuring alignment to order management requirements
• Serve as a Deliver business representative, providing guidance on global, local, and specialized process requirements and resolving functional questions
• Drive Deliver change impact assessment and readiness planning across the order to cash deployment
• Represent Customer Service in system demos and design reviews, providing structured, strategic feedback
• Oversee data readiness, including data cleansing, validation, and deployment preparedness
• Define and govern test scenarios to support end‑to‑end O2C validation
• Lead validation activities for workstreams through integrated testing and business simulations
• Assess and communicate solution impacts to key performance indicators, service levels, and customer experience
• Ensure SOPs and work instructions are updated, completed, and approved prior to deployment
• Provide leadership support for cutover planning, training execution, post‑go‑live deployment, and early‑life stabilization activities

Qualifications

Required:

• Minimum three (3) years of related business experience in Supply Chain or Order to Cash Processes
• A minimum of a Bachelor's degree
• Subject‑matter expertise in Order‑to‑Cash capabilities within an SAP environment
• Ability to drive timely decision‑making and execution against defined plans while managing risk and dependencies
• Ability to operate effectively in ambiguity, manage competing demands, and demonstrate resilience during transformation
• Balance and align diverse stakeholder priorities to enable consistent process adoption and business readiness
• Strong analytical and problem‑solving skills to assess current‑state processes, identify gaps and inefficiencies, and drive continuous improvement

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