Travel Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Travel Coordinator, Travel Logistics

Dallas, TX/Remote - Hybrid

How will this role have an impact?

The Travel Coordinator is an independent contributor role within Signify’s Travel department, a team responsible for the intake, qualification, and logistical bookings of ~72k annual air, car, and hotel requests for Signify Health clinicians nationwide. This role requires flexibility, attention to detail and a proactive approach to managing travel logistics effectively.

The department business hours are Monday through Friday 7am-6pm, and Sat-Sun 8am-5pm CST. Staff weekend coverage is scheduled on a rotational basis.

This is a hybrid role that requires reporting into the office and being flexible to do so every day during training, and during select days of the week/month/quarter following training, based on the needs of the business.

This role will report directly to the Travel Supervisor.

What will you do:

• Research, book, and manage travel arrangements within the guidelines of corporate travel policies
• Provide assistance with changes, cancellations, or other adjustments to travel plans as needed
• Maintain a high level of customer service throughout the booking process
• Take Inbound calls and place Outbound calls throughout the shift
• Communicate and collaborate with team members, travelers and other stakeholders to understand travel preferences and requirements
• Complete all other travel ancillary tasks as assigned
• Be on time, ready to work at assigned work location on a daily basis

We are looking for someone with:

• Strong communication skills, both verbal and written, with a customer service oriented approach
• Proven ability to prioritize and multitask in a fast paced and time sensitive environment
• Excellent time management and organizational skills with the ability to manage multiple reservations and deadlines
• Problem-solving ability to address travel disruptions, cancellations, or itinerary changes
• Highly detail oriented and ensures accuracy in all tasks
• Self-directed and works well independently, with ability to take direction and respond well to coaching and supervision when needed
• Works well with others and contributes to a positive team dynamic
• Experience using automated phone systems
• Strong phone and email etiquette
• Ability to work overtime as needed
• Ability to work weekend shifts on a rotational basis

Working Conditions:

• Fast-paced environment
• Requires working at a desk and the use of a phone and computer
• Normal sight and hearing ability
• Use office equipment and machinery effectively
• Ability to ambulate to various parts of the building
• Ability to bend, stoop
• Work effectively with frequent interruptions
• May require occasional overtime to meet project deadlines
• Lifting requirements of 15 lbs. occasionally

Required Qualifications:

• Minimum of 2 years successful work in an office environment
• Prior experience in the travel industry and utilizing booking software is a plus

Education/Licensing Requirements:

• High School Diploma or equivalent

Preferred Qualifications:

• Bachelor’s Degree
• Experience using automated phone systems

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. …