Clinical Specialist - Oncology & Infusion Care - Dallas, TX or Chicago, IL





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Job Description

The Clinical Specialist is a resource for the execution of the Medication Delivery Solutions value-added clinical business strategy. The role implements clinical programs and initiatives that differentiate the MDS Oncology product portfolio based on improved clinical outcomes and process enhancements which may result in a lower cost-in-use. The expertise and credentials of the Clinical Specialist enhance the credibility of recommendations to customers and strengthens customer service and support. This support to customers is achieved through recommending best practice and facilitating education. The Clinical Specialist actively engages in conversion management, product implementation and training of Medication Delivery Solutions products.

Job Responsibilities

As directed by the Area Sales Manager, the Clinical Specialist role will be focused on, but not exclusively limited to, the activities outlined below:

• The Clinical Specialist is a resource for the execution of the Medication Delivery Systems clinical business strategy. The technical and informative support provided by the Clinical Specialist helps to differentiate the Hazardous Drug Safety product portfolio to our customers through a peer-to-peer strategy.
• The expertise and credentials of the Clinical Nurse Specialist strengthens the validity of the recommendations for customers and leverages the infusion expertise to optimize the conversion process. This support is delivered through standardized methodology, conversion management, and facilitating education and training.
• Acts as the primary resource for initial education and training of customers on HDS portfolio in both inpatient and outpatient infusion settings, while also supporting gravity infusion setups and port access recommendations and support.
• Provides follow-up support at the Nursing and Pharmacy level to support retention of existing business. Visits key customer accounts, focusing on retention and identifying new opportunities for growth.
• Provides subject matter expertise and plays an active role through the sales process.
• Contributes to the development of tools to enhance the clinical acumen of the sales team
• Reports activities and updates in Salesforce.com.
• Participates in trade shows to promote the MDS portfolio
• Manages responsibilities within the allocated T&E expense budget
• Adheres to all corporate and external policies, including PharmaCode and AvaMed
• Manages their responsibilities within the allotted T&E expense budget
• Provides updates monthly to the Area Sales Manager on regional training activities and support provided in region (CE courses, Assessments, Implementations,Customer Meetings, etc.) per activities delineated in the Individual Impact Goals
• Facilitates customer training classes in support of conversion or retention for key customers
• Collaborates with the Regional Team to clinically support customer engagements from pre-sale through post-conversion
• Develops strong, working relationships with end- us ers while providing product in-servicing and clinical education.
• Provides routine follow-up support to customers at end-user locations as needed.
• Conducts regional training for contractual nursing support as needed
• Works with ASM to ensure scheduling and activities produce the greatest ROI
• Conducts Assessments supporting the Oncology sales bags.

Process:

• Optimally provides education on the HDS portfolio while demonstrating effective
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• Works in concert with the Sales team to ensure the conversion management process is optimized throughout the sales cycle
• Supports the regional team in conversion management strategy sessions
• Shares best practices experiences with the Platform, ASMs, AEs and DNAs to continue to enhance programs and processes
• Supports training activities that help increase the clinical acumen in the Pharmacy for new hires as well as experienced sales consultants
• Thoroughly understands and can demonstrate effective use of approved clinical studies
• Ensures completion of vital documentation for customer complaints as needed
• Travels as necessary based on account assignments with a focus on designated areas of the country activity
• Maintain open and effective communication with all internal and external customers

Position Requirements

• Registered Nurse with a bachelor’s degree (BSN is preferred)
• 3-5 years’ experience working in infusion areas including safe handling and administration of hazardous drugs in a hospital or outpatient infusion area.

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