Clinical Applications Specialist, Contrast Media Delivery Solutions

Job Description Summary

As the Clinical Application Specialist, Contrast Media, you will be responsible for providing the formal technical and clinical support during the sales process within in a geographic region or product segment. Responsibilities may include providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and/or customer service activities to support sales objectives. Responsibilities may also include ongoing post-sale customer support including on site clinical in-servicing and go-live support.

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Job Description

Roles and Responsibilities:

Quality Specific Goals:

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
• To support the system for logging and tracking USCAN ---------- queries in coordination with opportunities in SFDC
• Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPAA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int’l Law is broken.
• Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int’l Law is broken
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required

Required Qualifications

• Current ARRT and (CT) Computed Tomography Certifications
• Current on (C.E.) continuing education credits
• Minimum of 4 years clinical/ technical experience following certification with demonstrated clinical/technical skill in Computed Tomography, (CT) area. This experience should include experience in the contrast media delivery solutions field; specifically contrast media power injectors.
• Required active professional clinical/technical certifications/registries necessary to image live patients in a clinical setting
• Demonstrated current basic clinical scanning proficiencies on current products/platforms
• Proficiency in computer skills in Microsoft Office Suite products
• Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
• Ability to communicate effectively using local language

Desired Characteristics

• Associate’s or Bachelor's degree preferred in related business or technical/clinical field
• Strong presentation skills (public speaking and lecture experience desired)
• Demonstrated ability to understand and present complex material in understandable terms. Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)

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