Clinical Application Specialist - DCAR

Job Description Summary

The Clinical Applications Specialist (CAS) delivers Patient Care Solutions (PCS) clinical and operational expertise by providing excellent education and training support for the Diagnostic Cardiology product portfolio to clinical end-users. These clinical experts will facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and we work towards creating a world where healthcare has no limits.

Job Description

Essential Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within a specific PCS modality.
• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment.
• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers.
• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).
• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions.
• Drive realization of revenue through execution of on-site or remote clinical education delivery
• Produce comprehensive, consistent, and timely completion of documentation requirements pre-through post training.
• Provide ongoing post-installation training and support as needed. Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation.
• Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the PCS Leadership team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issues or how to improve the quality of the product or overall product offerings.
• Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines and provides and maintains clear and complete records to comply with all elements relevant to the position.
• Possess strong interpersonal and customer skills, and places personal and business integrity at forefront.
• Differentiate with exceptional customer service and actively integrate user experience and outcomes.

Required Qualifications

• Must reside in Illinois, Indiana, or Michigan.
• For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Experience as a cardiovascular/ECG technician, exercise physiologist, emergency medical technician/paramedic, or nursing professional preferred, with 4+ years of direct patient care, clinical education, or clinical applications experience in diagnostic cardiology.
• Demonstrated proficiency with GE HealthCare modality products and related clinical workflows.
• Proven ability to deliver successful customer training outcomes and support customer satisfaction goals.
• Ability/Willingness to travel extensively 90+% (4-5 days per week including some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary.
• Maintain a valid driver's license and satisfactory driving record.
• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps).
• Ability to learn specialized industry specific software and provide digital education and training solutions.
• Candidate must be willing to submit to a background investigation, including but not limited to verification of past employment, criminal history, and educational background Willingness to take a drug test.
• Must comply with vendor credentialing requirements and customer site access requirements, including immunization, drug testing/screening, and COVID-19 vaccination requirements as applicable.
• Candidate must be willing to work out of an office or home/remote office.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. …