Campaign Account Manager - Level 4

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Campaign Account Manager:

The account manager at all levels is responsible for building and preserving positive relationships with client, brand, marketing, and sales teams, and

identifying opportunities for growth. Manage the fulfillment requirements of multiple consumer, HCP and Direct to Rep Programs across multiple brands while managing and supporting one or more of the following:

• Key Decision maker for the print intake process. Team will collaborate with the respective marketing teams, agencies and brands and lead demand management coordination of printing and fulfillment. Responsibilities include the management, trafficking, and overseeing print requests.

• Print & field asset management programs with vendors for direct mail campaigns and list pulls.

• Healthcare Professional Service Initiatives (Direct Mail and Direct to Physician (Rep triggered literature assets in Veeva)).

To succeed in this role, you should be an excellent communicator, able to work with all levels within the organization, able to build rapport with customers and service partners, comfortable with ambiguity, and demonstrate the ability to handle the pressures of a dynamic environment.

Essential Duties/Responsibilities:

• Manage the print & field asset management requirements of multiple Consumer and HCP programs across several brands, including one-time mailings, RM programs and Adherence Programs.

• Participate in and/ or facilitate face to face brand strategy, operations and Launch Management Team meetings for each program.

• Effectively manage a P&L and budget.

• Manages relationships, implementations, multiple vendors, operations, and post-launch responsibilities.

• Develop and implement business rules for new business tactics with project execution team members (Brand, Operations Manager).

• Consult with Creative Agencies and Brand Team Members to implement templated assets and approved sizes of DM for faster onboarding of new workstreams.

• Manage key project milestones to meet the overall campaign deliverables, including ensuring the submission and approval of first use for FUSE approval and FDA submissions by asset owners.

• Final Quality Assurance of production ready assets.

• Manage asset inventory for all DM components.

• Ensure re-reviews for all DM assets to adhere with FUSE approval and FDA

submissions.

• Establish, track and analyze print & field asset management operations/ metrics to identify critical trends and implement needed process enhancements.

• Ensure compliance with regulatory requirements and guidelines (including 48hr PI, OIG guidance, Colorado, Vermont and Connecticut pricing and other state requirements).

• Manage the implementation of direct mail initiatives including developing and managing matrices and managing inventory assets and coordinating updates.

• Develop key operational reports for print & field asset management to monitor performance and drive continuous process improvements.

• Develop, document and maintain matrices and WPDs.

• Review and communicate applicable changes to BRDs.

• Strategic partner to the Client’s marketing team to design, develop and manage new product launches, line extensions, , direct to consumer, direct to practitioner, and relationship marketing campaigns.

• Support multiple concurrent brand programs, including Virtual Operations and service programs.

• Development and management of program timelines, requirements, logistics and launch.

• Review and approve monthly invoices.

• Complete, submit and review Estimate Requests based on program needs

• Participate and actively contribute to weekly operations meetings for each program.

• Manage program escalations.

• Analyze and manage program performance against KPIs.

• Communicate program status, performance and insight reporting to key stakeholders.

• Exceptional communication skills (written and verbal).

• Ability to multi task and prioritize.

• Proven proficiency in the area of team work.

• Liaison with internal IT teams for metadata and kit code setup and CRM programming.

Additional roles and responsibilities for DTR

Materials Management

✓Liaison with Knipper Account Management Team for distribution and allocation of all print materials

✓Management of warehouse and field ordering systems – My Rep Center (MRC)

✓Manage all material special shipments and costs associated with special re-work projects

✓Monitor and direct Knipper Account Team of receipt and allocation of print materials for field force visibility and ordering

✓Management of Literature Compliance Status Tool – FUSE Field Mobile – resolution of help desk ticket

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