Business Strategy & Operations Analyst

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Business Strategy & Operations Analyst

Department: Product Strategy & Operations Office | Organization: Security & Infrastructure

Role Overview

The Business Strategy & Operations Analyst supports the Security & Infrastructure team serving Health100 and PCW. This mid-level role combines strategy and operations with UX/UI thinking, executive storytelling, digital content management, and communication ownership to improve alignment, engagement, and execution.

The analyst owns executive PowerPoint design, SharePoint experiences, newsletters, leadership updates, and organizational communications. The role translates complex technical initiatives, risks, priorities, and results into clear, actionable content for executive, technical, business, and enterprise audiences.

Who You Are

· A strategic, organized operator who connects business priorities with clear execution and stakeholder alignment.

· A visual storyteller who applies UX/UI principles to simplify complex technical and business topics.

· A strong writer and editor who adapts content for executive, technical, business, and enterprise audiences.

· An advanced PowerPoint and Microsoft 365 user with experience designing intuitive SharePoint experiences.

· A collaborative partner who manages multiple priorities, reviews, stakeholders, and deadlines.

· A detail-oriented brand steward committed to quality, accessibility, consistency, and discretion.

Role Responsibilities

Strategy & Operational Excellence

· Support Security & Infrastructure priorities, strategic initiatives, leadership rhythms, business reviews, and cross-functional planning for Health100 and PCW.

· Track deliverables, decisions, milestones, dependencies, risks, and action items; improve workflows, templates, governance, and quality controls.

· Coordinate stakeholder input, reviews, approvals, timelines, and publishing readiness.

Executive Storytelling & PowerPoint Ownership

· Own the design and development of executive presentations, strategic roadmaps, business reviews, town halls, scorecards, and leadership updates.

· Turn technical concepts, data, risks, and initiatives into concise narratives and visually engaging, executive-ready materials.

· Maintain reusable PowerPoint templates, layouts, visual standards, and presentation libraries.

SharePoint Experience & Content Governance

· Own the UX/UI, structure, governance, and ongoing maintenance of Security & Infrastructure SharePoint sites, portals, and resource hubs.

· Improve navigation, accessibility, information architecture, organization, and content discoverability.

· Establish publishing standards, ownership, review cycles, and content lifecycle practices.

Newsletter & Communication Ownership

· Own newsletters, leadership updates, announcements, service communications, and organizational messaging from intake through distribution.

· Develop communication plans and content calendars; recommend channels and formats based on audience, urgency, sensitivity, and desired action.

· Tailor messaging and calls to action for executive, technical, business, and enterprise audiences.

· Coordinate approved communications through Health100 and PCW shared mailboxes and channels while ensuring consistent branding, terminology, and formatting.

Stakeholder Partnership

· Partner with Product, Security, Infrastructure, Operations, and leadership teams to support shared goals and initiatives.

· Advise stakeholders on presentation strategy, user-centered content, SharePoint experiences, and communication effectiveness.

Qualifications

Basic Qualifications

· 5+ years of experience in strategy and operations, business or product operations, UX/UI, communications, content management, program management, or a related field.

· Experience creating executive PowerPoint presentations, strategic business reviews, and leadership communications.

· Experience designing, building, or maintaining SharePoint sites, intranet portals, or digital content experiences.

· Working knowledge of UX/UI, accessibility, information architecture, and user-centered content design.

· Excellent writing, editing, visual storytelling, and content-organization skills.

· Advanced PowerPoint proficiency and strong Microsoft 365 skills, including SharePoint, Teams, Outlook, and Word.

· Ability to translate complex technical and business information into clear, actionable content.

· Proven ability to manage multiple projects, stakeholders, reviews, approvals, and deadlines.

Preferred Qualifications

· Experience supporting Security, Infrastructure, Engineering, Product, Technology, or enterprise operations.

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