Associate Technical Service Specialist (Cranial and Spinal Technologies)

We anticipate the application window for this opening will close on - 30 Oct 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. This role is onsite in Lafayette, Colorado.

The Associate Technical Service Specialist provides in-house technical support for Medtronic’s Cranial and Spinal Technologies portfolio, serving as a key resource for customers and field staff on products such as Stealth AXiS™ and O-arm™ Surgical Imaging System.

This role is responsible for troubleshooting hardware and software issues through a Technical Support call center, including time-sensitive situations during live procedures as well as support outside of the clinical setting.

The specialist ensures accurate documentation of all customer interactions, drives timely follow-up, and leverages insights from support cases to inform cross-functional teams. This individual also plays an important role in representing the Voice of the Customer, contributing feedback to support continuous improvement and new product development.

Compensation:

• Starting annual salary. $60K
• Annual Bonus: Target of 5%
• 4 weeks paid time off per year
• 10 paid holidays per year
• 401(k) with up to 6% match
• Comprehensive benefits plan, including medical, dental, vision, and more
• Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
• Paid family, medical, and parental leave after 1 year of employment
• Many more benefits to choose from!

Training Schedule

• Monday through Friday, 7 am - 4pm, for 3-6 months.
• Training is 100% onsite

Ongoing Schedule after the 3-6 month training period is complete:

• 8 hour shifts from Monday through Friday, between the hours of 5 am and 5pm
• Occasional on-call shifts
• Schedules rotate and the schedule is set for 3 months at a time. Shift trades are permitted as desired.
• 4 days per week onsite, 1 day per week remote

Key Responsibilities:

• Resolves technical problems that originate by telephone in a call center/help desk environment.
• Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
• May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
• Provides technical support to users for either PC, server or mainframe applications and hardware.
• Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
• Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
• Maintains a troubleshooting tracking log ensuring timely resolution of problems.
• Recommend systems modifications in order to reduce user problems.
• Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service’s interests are well represented.
• Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems.
• Assists with other Educational, Service, Marketing, and Business support as needed.

Minimum Requirements (Must Have):

• High School Diploma (or equivalent) AND 4+ years experience OR
• Associate’s Degree AND 2+ years experience OR
• Bachelor’s Degree

Preferred Qualifications (Nice to Have):

• BS / BA in a technical, scientific, or medical related field.
• 2+ years of work experience in a clinical/technical setting.
• Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries.
• Experience in networked computer environments and operating systems (DOS, UNIX preferred).
• Solid aptitude for using PC/Desktop support
• Prior technical service, support and training experience.
• Experience in conflict management
• Willingness to troubleshoot collaboratively in a team environment

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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