Associate Manager Enterprise RFP Operations

JOB OVERVIEW:

This position is responsible for leading a team to support the preparation and submission of formal, complex RFP responses for large enterprise customers. This individual will play a critical role in crafting accurate, compelling proposals that align with customer requirements while also reviewing and incorporating relevant company financials, pricing data, and performance metrics to support business viability and competitiveness. The Associate Manager, Enterprise Operations will be responsible for team productivity, troubleshooting questions, and answering uncommon inquiries. The ideal candidate will be comfortable navigating intricate proposal processes, interpreting financial documents, and working cross-functionally with departments such as Sales, Finance, Legal, and Product. This role requires a strong balance of writing, critical thinking, and analytics to ensure responses are not only compliant and well-written, but also strategically sound and financially accurate. The Associate Manager, Enterprise Operations adheres to quality standards and process improvement initiatives to achieve best practices, may make recommendations to solve problems and issues related to business operations and prepare complex financial analysis, and reporting. Adheres and follows company and division organizational policies and procedures.

KEY RESPONSIBILITIES:

• Daily management of the Enterprise Operations Team. Responsible for planning and directing the work of Analysts and team as well as monitoring results.
• Recognizes, understands and resolves issues or inquiries that arise in the day-to-day operations
• Ensure the processes and procedures are followed and systems are utilized across the department.
• Responsible for interaction with functional peer groups as well as management to provide updates, recommendations and presentations as needed.
• Additional functions included but not limited to: hiring, coaching, training, disciplining and termination of employees.
• Participates in special projects and performs other duties as required.
• Educate team members to understand the relevant teams, to gather necessary information and to determine the technical, operational, and financial components of the proposal
• Lead the team in preparing high quality, persuasive and responsive proposals that are presented clearly and concisely, highlighting the strengths of the organization
• Develop and analyze pricing and financial models, including 'what-if' scenarios, evaluate trade-offs, support strategic decision-making, and inform future business planning through integrated financial insights and justifications while ensuring compliance with all requirements and submission deadlines
• Leads high-value, high-complexity RFP responses independently while providing strategic guidance on proposal positioning and messaging.
• Maintain and optimize a centralized content library; analyze RFP processes and outcomes to identify and implement efficiency improvements, automation opportunities, and strategies to increase win rates
• Maintain and communicate a consistent RFP response process to all team members
• Monitor performance metrics to identify areas for improvement

SPECIFIC KNOWLEDGE & SKILLS:

• Proven track record for leading projects
• Proficient in Microsoft Excel
• Excellent understanding of business math
• Demonstrated ability to mentor/advise team members
• Analytical and organizational skills
• Proficient in MicroStrategy Data Warehouse
• Experience with CRM tools (Salesforce, Microsoft Dynamics…)
• Ability to effectively communicate with sales team (proactive) and upper management
• Knowledge of key terms in RFP’s and legal agreements

GENERAL SKILLS & COMPETENCIES:

• Strong management skills and ability to attract, retain, motivate and develop team members for high performance
• Excellent verbal and written communication skills and ability to resolve disputes effectively
• Strong presentation and public speaking skills
• Strong decision making, analysis and problem solving skills with ability to multi-task
• Understand and act on financial information that may contribute to business profitability
• Ability to manage successful projects, manage risks, costs, time and project teams
• Lead team to achieve company goals in effective ways
• Strong planning and organizational skills and techniques
• Communicate effectively with management
• Good negotiating skills
• Build relationships, understand organizational complexities and manage conflict
• Broad professional and managerial skills with an understanding of industry practices and company policies and procedures

MINIMUM WORK EXPERIENCE:

Typically 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience; first-level manager.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

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