Associate Director, U.S. Account Management Strategy

Job Description

Our vision in Integrated Account Management (IAM) is to be the catalyst that optimizes patient access to our Company’s portfolio while delivering positive customer experiences and profitable business outcomes. The IAM Commercial Policy and Strategic Insights team shapes U.S. market strategic planning through a deep understanding of market access, U.S. policy, payer engagement, account management strategy, customer collaboration, and customer trends. As our Company’s portfolio and pipeline continue to expand, the need for consistent, scalable account management capabilities across complex organized customers has never been more important.

Reporting to the Director, US Market Access Strategy, the Associate Director, U.S. Account Management Strategy will support the evolution of our account management strategy and market access capabilities. This role will translate strategic vision into practical, scalable execution by embedding our One Company Account Management Strategy into launch readiness and supporting the execution of prioritized market access transformation initiatives across the enterprise.

Reporting Relationship: Reports to the Director, U.S. Market Access Strategy.

Location: Hybrid position based in Upper Gwynedd, PA.

Core Responsibilities:

This individual will lead and manage prioritized initiatives that advance the core pillars of our One Company Account Management Strategy.

• Launch Readiness & Onboarding: Lead defined account management workstreams within launch planning, including role readiness, customer engagement processes, capability development, and field implementation. Support cross-functional onboarding and operating model development for new Account Executive and National Account Director roles introduced to support portfolio expansion. Equip current account management teams with the capabilities needed to engage new customers and work effectively across evolving customer models.
• One Company Account Management Strategy: Partner with the Director to support the implementation and adoption of our One Company Account Management Strategy across the Company enterprise in the U.S. Serve as a subject matter expert and key collaborator in developing the processes and capabilities needed to strengthen role clarity, customer experience, launch readiness and business outcomes.
• Capability, Skill Integration & Talent Upskilling: Manage the continued integration of the Core Functional Skills (CFS) framework for Account Executives across the enterprise and extend its application to relevant headquarters roles. Support the development of functional skills and access talent across other Market Access roles.
• Transformation Results: Develop analyses and executive-ready updates on transformation progress, performance measures and capability maturity for review with key stakeholders.

Detailed Responsibilities Include:

• Serve as a key resource and subject matter expert on our U.S. Account Management Strategy, capabilities, roles and implementation needs.
• Collaborate cross-functionally with senior leaders, Business Units, Finance, Learning & Development, Legal, Compliance, IT, Customer Facing Applications, Payer Marketing, and field leadership to support launch, adoption and scaling of our prioritized account management and market access initiatives.
• Participate as a cross-functional team member with Brand and Payer Marketing teams to incorporate the One Company Account Management Strategy into go-to-market plans.
• Lead the annual Core Functional Skills self-assessment and skill development process, using findings to inform future capabilities, resources, and account management evolution in alignment with the Director and relevant leadership forums.
• Develop and support account management tools, templates, analytics, and other enablers that improve efficiency, generate insights, promote consistency and strengthen adoption.
• Collaborate with internal subject matter experts to develop detailed implementation plans for prioritized capabilities, including AI, automation, and self-service tools.
• Synthesize input from account teams, Payer Marketing, and customer-facing stakeholders to inform strategic planning, strengthen launch readiness, and identify emerging market access trends, customer insights, opportunities, and risks.
• Coordinate Legal and Compliance reviews for new access capabilities.
• Manage third-party vendor relationships supporting strategic advisory, orchestration, capability development, and implementation work.
• Track and report on the progress of the transformation, metrics, and capability maturity to key stakeholders.

Qualifications:

Education:

• Bachelor’s Degree required; MBA or other advanced degree preferred.

Required Experience:

• Minimum of five (5) years of combined experience in sales, account management, marketing, market access, marketing/sales support, finance, market analytics, global market access, managed markets, healthcare economics, or related functions.

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