Associate Director, Patient Affordability Solutions, Patient Access

Job Description

The Associate Director, Patient Affordability Solutions, Patient Access supports the design and ongoing operation of patient affordability programs such as copay, savings card, and free-drug offerings. Manages vendor contracting and performance, KPIs, and program execution while monitoring affordability-related patient drop-off and continuously optimizing programs to improve patient access and persistence. Partners closely with brand, hub and adherence operations, measurement, and legal/compliance stakeholders to deliver consistent, compliant, and launch-ready affordability offerings within the broader Patient Engagement experience.

Key Responsibilities

Points of Collaboration:

• Assess and select affordability vendors, including evaluation, program setup, contracting, and ongoing performance management.
• Coordinate with Hub Operations and Brand patient support leads to ensure Affordability offerings provide a consistent E2E experience within the full scope of Patient Engagement offerings.
• Design affordability programs, and available offerings (e.g. CoPay Savings Card) including eligibility criteria, program duration, quantity limits, business rules, and patient support requirements.
• Define affordability program operational readiness, including workflow requirements, SOPs, vendor testing, and handoffs prior to program launch.
• Define affordability performance management approach, including KPIs, dashboards, enrollment metrics, eligibility verification, and free-drug shipment monitoring.
• Monitor affordability program execution, including vendor performance, patient outcomes, and affordability-related patient drop-off.
• Track affordability-related gaps and optimize programs accordingly, including identifying opportunities to improve patient access and persistence.
• D, Patient Affordability Lead: Operational performance reporting, budget management, vendor strategy decisions.
• D, Health Equity Solutions: Incorporating relevant equity interventions into operational programs; providing operational baselines for equity measurement.
• D, Patient Engagement Measurement: Vendor performance data, operational KPIs, patient journey drop-off analysis.
• Hub Operations & Adherence Operations: Ensure program design effectively aligns offerings across Access, Affordability, and Adherence.
• Affordability vendors: Primary owned relationship with Affordability vendors: QBRs, SLA management, contract negotiations.
• Brand Patient Strategy & TA-aligned marketing: Launch readiness, brand-specific program configuration, operational escalations.
• Legal, Privacy, & Compliance: Program compliance, patient data handling, government program requirements.

Education:

• Minimum of BA/BS required.

Necessary Skills & Competencies:

• 5+ years in biopharma patient services, hub operations, or specialty pharmacy operations management

• Prior experience designing and operationalizing affordability programs, including vendor management, program rules, launch readiness, and performance optimization

• Demonstrated ability to collaborate with cross-functional stakeholders, including brand, access, legal, compliance, finance, vendors, and patient support teams

• Strong understanding of patient affordability barriers, including cost-related drop-off, access delays, and financial access challenges

• Strong understanding of affordability program models, including copay, bridge, free-drug, voucher, eligibility, and reimbursement support programs

• Experience leading and developing teams, including hiring, performance management, and talent development

Required Skills:

Adaptability, Adaptability, Business Performance Management, Collaboration, Creativity, Data Analysis, Data Management, Digital Marketing Analytics, Engagement Strategies, Government Programs, Healthcare Policies, Health Economics Research, Interpersonal Relationships, Liaison Work, Market Access, Market Research, Multidisciplinary Teamwork, Operations Management, Outcomes Research, Partner Relationship Management (PRM), Patient Assistance, Patient Care, Patient Engagement, Patient Management, Patient Referrals {+ 8 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. …