Associate Director, PSS Platform Solutions

Job title: Associate Director, PSS Platform Solutions

• Location: Cambridge, MA

About the Job:

Launch Lead, PSS Platform Solutions

The Launch Lead is part of the Platform Solutions Team responsible for leading the launch strategy and execution for both our new therapies and existing product label expansions, ensuring seamless support for patients via Patient Support Services (PSS). In this role, the Launch Lead will serve as the Subject Matter Expert (SME) for launches of all therapies, pipeline or otherwise, driving operational excellence, business value, and measurable outcomes across all launch initiatives.

The Launch Lead will own the end-to-end launch roadmap, leading the strategic planning and prioritization of capabilities and enhancements required for successful go-to-market execution. This role requires close collaboration with cross-functional partners across PSS and Digital Teams to ensure launch readiness, alignment, and timely delivery.

The ideal candidate is solution-oriented, operationally savvy, creative, highly organized, and flexible, with strong experience managing multiple matrix teams, including external vendors, in fast-paced, deadline-driven environments. This position reports to the Director, Platform Solutions and is based in Cambridge, MA.

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi:

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

• Actively engage with key stakeholders to understand priorities, gather requirements, and ensure solutions are effectively designed and meeting business needs.
• Develop and execute comprehensive launch strategies and timelines for new therapies and label expansions, ensuring alignment with business objectives and patient needs.

• Serve as the primary Subject Matter Expert on patient journey workflows, identifying optimization opportunities and driving continuous improvement initiatives.

• Participate in the design, build, and implementation of any/all related CRM initiatives including writing user stories, participating in grooming sessions, sprint planning, and executing UAT scripts.

• Support PSS data management strategy in the design, integration, and migration activities.
• Partner with the training teams to design and implement cohesive and structured training programs to support our business users.

• Identify, measure, and present the current/future impact of the CRM on current and future pipeline

• Develop deep knowledge of the patient journey, platforms, and systems used to support our patients and providers.
• Work with our internal and/or external teams to support and or troubleshoot issues as needed.

About You:

Qualifications:

• Bachelor’s degree.

• 3+ years of experience launching new therapies or working within PSS or other bio-pharmaceutical or healthcare experience.

Preferences:

• Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.

• Experience with Salesforce Health Cloud and ecosystems with certification is a plus.
• Proven ability to lead and influence teams without direct authority.

• Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
• Highly collaborative, willing to work cross-functionally to identify solutions and ensure optimal platform readiness for launch therapies.

• Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

Why Choose Us?

• Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.
• Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
• Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.
• Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.
• Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.

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