da Vinci Specialist

Job Description

*Please note: Candidates must live within or be willing to relocate to the Albuquerque Area to perform the duties of this role.

Primary Function of Position
The DaVinci Specialist (DVS) will provide expert clinical & technical support, build, customize and coordinate education & training to physicians, nurses, and hospital staff on the use of DaVinci surgery, devices and therapies. This role partners closely with the sales team, specifically the Clinical Sales Representative and Clinical Sales Manager, to ensure safe and effective product adoption and quality control while driving positive patient outcomes.

The DaVinci Specialist is a dedicated program execution & clinical education partner for hospitals running a da Vinci robotic surgery program. Based on its expertise, this role focuses on identifies and tailors the nature and extent of staff in-servicing, day-to-day program execution, technology onboarding and operational support, communicating identified needs to hospital OR operations and leadership. The DVS will work alongside the daVinci Clinical Sales Representative .

Essential Job Duties

Collaboration & Field Partnership (Within a CSM Team)

• Partner with the local CSR/CSM and cross-functional business partners to create, own, scale and execute best practices and deployment of ecosystem resources.
• Lead account support plans that drive safe program execution and increase customer autonomy over time, including setting objectives, timelines and resources for relevant customers, in consultation with CSR/CSM.
• Identify, solicit and provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
• Support adoption of digital solutions by helping customers build comfort and capability through in-servicing and troubleshooting.

Clinical & Technical Support

• Identify and provide on-site, non-scrubbed operating room support for procedures utilizing the da Vinci Surgical System and associated technologies.

• Support OR teams with room readiness and procedural workflow, including system setup support, docking workflow support, and intraoperative troubleshooting.
• Serve as a clinical product expert to help ensure optimal, safe system use and adherence to applicable IFUs, hospital policies, and safety protocols.
• Motivate and support adoption of advanced instruments and accessories by ensuring teams understand proper setup, handling, and intended use.

• Partner with and promote consistent readiness and workflow by supporting day-to-day execution of the robotic program, coordinating with OR leadership, nursing, SPD/sterile processing, and biomedical teams.
• Assist with operational support activities such as facilitating appropriate internal handoffs for service needs.
• Ensure the right stakeholders are aligned (OR, SPD, biomed, IT) for successful day-to-day operation and new technology onboarding to help reduce friction.
• Maintain accurate internal documentation of support activities per company process (e.g., case support notes, training records, service/escalation tracking).

Training & Education (Care Team Enablement)

• Determine the need for, customize and deliver customer-specific hands-on training and in-services to nurses, surgical technologists, SPD teams, and other care team members on safe and effective use of da Vinci platforms and associated technologies.
• Support onboarding and education for new users through structured training touchpoints (e.g., new staff orientation, refresher training, workflow standardization).
• Lead new site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
• Support new technology installs by coordinating readiness activities and providing post-install education to care teams.
• Act as a resource for ongoing education, product updates, and workflow optimization.

Escalation & Customer Issue Management

• Analyze and leverage utilization, turnover, and other relevant case data to recommend operational changes to customers
• Provide first-line support and expertise for common setup and workflow issues during live cases and training sessions.
• Identify, resolve and where necessary escalate issues appropriately to internal partners (e.g., Technical Support, Field Service, Clinical/Medical counterparts).

Market & Clinical Insights

• Collect and communicate customer feedback and experiences to clinical counterparts and internal business partners. Prioritizing, distilling and reporting relevant customer feedback, in real time.
• Stay up to date on clinical literature, competitive products, and evolving treatment guidelines.
• Assist in clinical trial support when required.
• Assist in field action activities when necessary.

Qualifications

Required Skills and Experience

• Experience: 2+ years in an operating room-related role
• Clinical experience is preferred.
• Experience as a robotics coordinator, surgical assistant, and/or surgical nurse plus industry experience strongly preferred.

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