Staff Architect, Digital Applications

Job Description

Primary Function

The Staff Architect, Digital Applications is the technical and architectural leader responsible for defining and driving the long-term technology vision for the My Intuitive ecosystem.

This role is accountable for ensuring that all customer-facing digital capabilities evolve toward a single, integrated customer experience spanning mobile, web, and future AI-enabled experiences. The Principal Architect will partner closely with product, engineering, design, clinical, commercial, data, and platform leaders to transform My Intuitive from a collection of applications into a unified digital ecosystem and the digital operating system for robotic surgery.

The successful candidate combines deep software architecture expertise, customer-centric thinking, platform strategy, organizational influence, and the ability to align multiple product and engineering organizations around a common architectural north star.

Roles & Responsibilities

Ecosystem Vision and Architecture Leadership

• Define and evolve the end-state architecture for the My Intuitive ecosystem.
• Establish architectural principles, guardrails, reference architectures, and technical roadmaps aligned with business and customer objectives.
• Drive convergence from fragmented applications toward a unified ecosystem anchored around common identity, customer journeys, data, and platform services.
• Act as the chief architect for customer experience strategy across digital products and platforms.

Customer Experience Architecture

• Champion a journey-centric architecture spanning Learn, Prepare, Perform, Review, Improve, and Mentor experiences.
• Ensure experiences are designed around customer goals rather than organizational or application boundaries.
• Define reusable experience patterns enabling consistent navigation, personalization, workflow orchestration, and engagement across the ecosystem.
• Advocate for human-centered design principles and frictionless customer experiences.

Platform and Systems Architecture

• Lead architecture across customer identity, entitlement, collaboration, learning, case management, insights, notifications, analytics, integration, and AI capabilities.
• Drive platform-first approaches that maximize reuse, scalability, reliability, and maintainability.
• Guide architecture for cloud-native platforms, APIs, event-driven systems, data products, AI services, and interoperability.
• Ensure solutions support current and future Intuitive platforms and digital services.

Applications and AI

• Establish architectural patterns enabling longitudinal customer journeys and personalized experiences.
• Drive integration of AI-enabled workflows, recommendations, insights, learning pathways, and decision support capabilities.
• Partner with Data Engineering, AI/ML, Clinical, and Product teams on future-facing digital experiences.

Cross-Functional Influence

• Collaborate with leadership to translate long-term business strategy into technology investments and architectural roadmaps.
• Align multiple engineering teams around common architecture standards and platform direction.
• Mentor senior engineers, architects, and technical leaders across the organization.
• Serve as a trusted advisor for strategic engineering decisions and major investments.

Governance and Technical Excellence

• Lead architecture reviews and technical design governance.
• Drive engineering quality, cybersecurity, privacy, compliance, safety, and regulatory considerations into architectural decisions.
• Establish measurable architecture outcomes tied to customer experience, adoption, scalability, and business value.

Qualifications

Required Skills and Experience

• Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, or related field.
• 12+ years of experience designing and delivering large-scale software platforms and digital products.
• 8+ years operating in senior architecture leadership roles.
• Proven track record defining architecture strategies across multiple products, business domains, and engineering organizations.
• Deep expertise in cloud-native architectures, distributed systems, APIs, microservices, event-driven architectures, and platform engineering.
• Experience building customer-facing ecosystems serving multiple personas and workflows.
• Strong understanding of identity, personalization, engagement, analytics, data platforms, and digital customer experiences.
• Demonstrated ability to influence senior leadership and drive alignment across organizations without direct authority.
• Exceptional communication and strategic thinking skills.

Preferred Qualifications

• Experience with healthcare, medical devices, surgical technologies, clinical applications, or regulated environments.
• Experience building platform ecosystems that span mobile, web, cloud, edge, and connected device experiences.
• Knowledge of AI-enabled customer experiences and intelligent workflow orchestration.
• Experience defining multi-year technology strategies and organizational transformation initiatives.

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