Sr. Digital Education Manager - Hospital Implementation

Job Description

Primary Function of Position

The Sr. Digital Education Manager - Hospital Implementation will design, create, and scale digital-first commercial training experiences that improve field readiness, strengthen global execution consistency, and support increased procedure growth globally. This role blends learning content strategy, digital education expertise, and global facilitation with technical fluency across Intuitive digital products, da Vinci surgical systems, Ion, and the hospital enterprise environment.

This leader will serve as a digital solutions training expert and strategic partner to Sales, Services, Marketing, Product Management, Engineering, Global Digital Sales and Implementation teams, regional training leaders, and other customer-facing teams. The role translates product, procedure, implementation, and customer engagement needs into engaging digital curriculum, scalable train-the-trainer programs, facilitator toolkits, continued education, and measurable enablement experiences for global commercial audiences.

Essential Job Duties

Culture Steward

• Become a subject matter expert and model for Intuitive culture, mission, and founding principles.
• Use globally inclusive, learner-centered content design and facilitation practices that reinforce quality, consistency, field application, and customer impact.

Commercial Alignment & Procedure Growth Focus

• Build and maintain a working understanding of commercial priorities, product launches, procedure indications, digital portfolio strategy, regional growth opportunities, and sales execution needs.
• Translate procedure growth goals and digital solution priorities into learning strategy, curriculum roadmaps, practice experiences, and enablement assets that help commercial teams activate effectively in the field.
• Partner with Sales, Marketing, Product Management, Services, Clinical, Engineering, and regional training stakeholders to align digital training investment with measurable business, learner, and field outcomes.
• Serve as a consultant on strategic sales opportunities and key customer interactions where digital education, technical fluency, and customer engagement readiness are required.

Digital Solutions & Technical Education Expertise

• Serve as a digital solutions technology expert, including how Intuitive digital solutions integrate with robotic platforms, digital applications, hospital enterprise infrastructure, and global implementation requirements.
• Understand the sales, implementation, and customer engagement process for Intuitive digital application infrastructure across global markets and clinical settings.
• Partner with Global Digital Sales and Implementation teams, Capital and Clinical Sales teams, Cyber Security Analysts, Services, Product Management, Engineering, and other customer-facing teams to identify training needs and define standard competencies.
• Translate complex technical concepts, implementation considerations, market trends, industry regulations, and product-specific details into clear, practical digital learning experiences for commercial teams.
• Stay current on evolving digital infrastructure, including software upgrades, product enhancements, application changes, and related commercialization needs.

Digital Content Creation & Learning Experience Design

• Lead the design and development of high-impact digital training assets, including e-learning modules, video-based learning, facilitator guides, architecture and workflow explainers, playbooks, job aids, scenario-based practice, knowledge checks, and self-directed learning experiences.
• Create digital content that is concise, engaging, technically accurate, globally scalable, localization-ready, and aligned to how commercial teams learn, practice, and apply skills in the field.
• Collaborate with instructional designers, content creators, subject matter experts, product teams, and regional teams to build formalized curricula for relevant commercial employee roles.
• Support ongoing maintenance, version control, access strategy, and lifecycle management for digital training content so employees can find and use the right resources at the right time.
• Apply adult learning, instructional design, storytelling, digital production, and accessibility best practices to improve learner engagement, adoption, retention, and global deployment consistency.

Global Digital Training Facilitation & Train-the-Trainer

• Create and deliver ongoing train-the-trainer programs for local and regional training teams, including baseline technical knowledge for new applications, digital portfolio updates, market trends, and customer engagement expectations.
• Facilitate virtual, hybrid, and digital-first training sessions for global internal enablement teams, regional trainers, technical solution consultants, and other role-based audiences.

…