Technical Solution Consultant

Job Description

Primary Function of Position

The Technical Solution Consultant (TSC) plays a critical role in implementing and sustaining digital solutions across hospital systems. Acting as a trusted advisor, the TSC leads the technical implementation of Intuitive’s digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals from pre-sales readiness through successful activation and long-term sustainability.

This role requires a high degree of technical aptitude, stakeholder engagement, and execution discipline to drive digital activation excellence. Ideal candidates bring a strategic, relational approach to digital transformation, excel at communicating across diverse audiences, and thrive in environments that require continuous learning and adaptation.

Essential Job Duties

Focus / Ownership

Strategic Account Engagement: Partner directly with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Reps to identify, engage, and establish trusted long-term relationships with regional IDNs and hospital-level IT and digital stakeholders to advance implementation of new and upgrades to existing digital solutions. Support pre-sales strategy by bringing technical clarity that accelerates trust and approval.

Navigate the Hospital Technology Adoption Journey: Own the process of engaging with customer technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including technical product overviews, data flow, and network topology diagrams —to accelerate approval and prioritization.

Performance Accountability: Develop and maintain standardized implementation processes for aligned customers to define repeatable processes for operationalizing efficient deployment of Intuitive products at the enterprise or local hospital levels.

Reality

Enable Downstream Success: Prepare Field Service teams and partner functions for first-time success through accurate documentation in business systems, validated configurations, and complete, timely communication. Take extreme ownership from planning through adoption, ensuring solutions go live smoothly and deliver sustained value.

Post-Go-Live Digital Relationship Management: Support post-go-live digital solution adoption through intervention to protect customer confidence and long-term successful utilization of digital solutions.

Leadership

Elevate Digital Product Feedback: Develop and maintain a deep technical understanding of Intuitive’s digital portfolio and proactively synthesize and relay field learnings and customer feedback to leadership to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.

Continuous Improvement / Creativity

Continuously Grow Technical and Strategic Capability: Identify personal skill gaps, self-development, and take ownership of pursuing ongoing learning in relevant technologies, project leadership, and stakeholder management. Contribute to team-wide growth by sharing best practices and elevating performance through example.

Qualifications

Required Skills and Experience

• 6+ years of experience in medical technology implementation, IT consulting, or digital within healthcare
• Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure
• Experience with account management or direct collaboration with capital sales
• Excellent written and verbal communication skills with all levels of stakeholders – operational, clinical, and technical

Required Education and Training

• Bachelor’s Degree

Working Conditions

• Comfortable working a flexible dynamic schedule.
• Remote work
• Able to travel up to 25%.
• Able to enter surgical and other patient care areas.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. …