IT Program Manager

The IT Program Manager will be responsible for leading and executing complex technology
projects for business applications, infrastructure, and information security.

This role is essential in ensuring the successful planning, execution, and delivery of projects while maintaining alignment with business goals and objectives.

The position will collaborate with the PMO, functional leads, infrastructure team, and system integrators to ensure projects align with overarching program goals and benefits, and this role requires relevant technical knowledge, project leadership skills, presentation and communication competencies, and the ability to collaborate effectively with cross-functional and global delivery teams.

Specific Duties and Responsibilities
• Develop comprehensive project plans, including scope, goals, milestones, timelines, and resource allocation, ensuring alignment with the organization's strategic objectives.
• Maintain regular interaction and communication with project stakeholders across multiple business units, including IT teams and vendors, providing updates on project progress, issues, and resolutions.
• Schedule/facilitate meetings to provide project status/reviews as required to keep stakeholders adequately informed on project status.
• Communicate any issues or concerns that may affect the project schedule, budget, or quality to the project sponsor and stakeholders. *
• Track and communicate status at both a detailed (task) level and a summary (subproject or release) level for a variety of audiences, from the project team to executive sponsorship.
• Build, develop, and grow any business relationships vital to the success of the project.
• Lead cross-functional project teams, ensuring effective communication, collaboration, and task allocation.
• Ensure projects are delivered within the approved scope, timeline, resource plan, and budget.
• Identify project risks and develop mitigation strategies to minimize disruptions and delays.
• Work closely with stakeholders (business and IT) to resolve conflicts in prioritization and staffing.
• Track project issues and drive resolution.
• Oversee change management processes, including training, documentation, and communication plans, to ensure a smooth transition for end-users.
• Maintain detailed project documentation, including project plans, status reports, and meeting minutes (such as attendees, items discussed, what changed, blockers, next steps, action items).
• Conduct post-implementation reviews and retrospect to evaluate project outcomes, identify areas for improvement, and capture lessons learned.
• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
• Understand relevant security, privacy, and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
• Ensure other members of the department follow the QMS, regulations, standards, and procedures.
• Perform other work-related duties as assigned.

Position Qualifications - Required
• Bachelor’s degree in information technology or related field with 8+ years of experience or an equivalent combination of education and experience.
• Proven experience as a program or project manager leading complex IT and business transformations.
• Experience in leading S/4 technical upgrades.
• Experience in leading User Acceptance Testing (UAT) strategy, integration testing, and cutover activities with hyper care and Organizational Change Management (OCM).
• Strong understanding of end-to-end business processes: Order to Cash, Procure to Pay, and Finance.
• Strong understanding of SDLC and Business Processes.
• Proficiency in project management and issue tracking tools (e.g., Jira, Microsoft Project).
• Practical experience in implementing and leading Agile and Scrum planning and development
• Strong understanding of project governance, software development, and testing life cycles
• Solid understanding of software development life cycles, contemporary project management methodologies (agile, iterative, and incremental), and theability to blend them together in the right proportions to fit a project and business environment.
• Familiarity with multiple operating environments, including Windows Server, Exchange Server, Server consolidation, domain migrations, data centers, network platforms, cloud solutions, and collaboration solutions, SharePoint, ServiceNow, etc.
• Excellent oral and written communication skills and effective interpersonal ability working in cross-functional project teams.
• Effective analytical, troubleshooting, and problem-solving skills required.
• High degree of accuracy and attention to detail
• Proficiency with MS Word, Excel, and PowerPoint
• Excellent oral, written, and interpersonal communication skills, with the ability to work effectively in cross-functional project teams.

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