IT Services Analyst

Job Summary:

The IT Services Analyst is a key role within Revance’s growing Information Technology organization, requiring a balance of technical and customer service skills. This position is responsible for providing timely support and problem resolution to internal customers on their information technology needs. An overall understanding of quality client service and the instinct to think critically and act strategically are essential for success within our organization. There is ample opportunity to learn and advance in our fast paced, dynamic, and growing work environment.

• Reporting to: Associate Director, IT Services & Experience
• Location: Nashville, TN onsite: 5 days/week

Responsibilities/Essential Duties:

• Prioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks.
• Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification.
• Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems.
• Effectively prioritizing workload to maximize customer satisfaction and efficiency.
• Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees.
• Provide after-hours IT support, as needed.
• Perform other tasks, as directed by IT Manager and project leaders.

Basic Qualifications:

• Bachelor’s degree & 2 years of directly related experience, or Associate’s degree & 4 years of directly related experience, or High school diploma / GED & 6 years of directly related experience

Preferred Qualifications:

• Minimum 3 years of experience in IT support with significant PC experience in a client-server environment.
• Prioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks.
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strong organizational skills and ability to multi-task in a growing business environment.
• Detail-oriented with a focus on quality and accuracy.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification.
• Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems.
• Effectively prioritizing workload to maximize customer satisfaction and efficiency.
• Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees.
• Self-starter, customer service-oriented, and excellent problem solver and troubleshooter.
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strong organizational skills and ability to multi-task in a growing business environment.
• Detail-oriented with a focus on quality and accuracy.
• Ability to learn new software platforms quickly.
• Provide after-hours IT support, as needed.
• Perform other tasks, as directed by Sr IT Manager and project leaders.

Company Summary:

Revance is a global company developing, producing, and distributing industry-leading, differentiated products across aesthetics, skincare, and therapeutics. Revance drives innovation beyond convention to offer treatment options for individuals across generations. The Company’s vision is to redefine excellence in aesthetics, skincare, and therapeutics through science-powered innovation, with an unwavering commitment to its providers, patients, and consumers. Revance’s award-winning products are the result of robust research and development, a cornerstone for the Company, driven by renowned scientists. For more information about Revance, please visit us at www.revance.com.

What Revance invests in you:

• Competitive Compensation including generous base salary and annual performance bonus
• Generous PTO, holidays, and parental leave
• Generous healthcare benefits, Employer HSA match, 401k match, wellness discounts, tuition reimbursement and much more

This section of the job description is required by the American with Disability Act (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. …